OpenHotel PMS vs. roommaster PMS:
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The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operations, efficiency, and guest experience. OpenHotel PMS and roommaster PMS both aim to streamline hotel management, but they differ significantly in features, user feedback, and market presence. Your decision hinges on your hotel’s size, complexity, and specific operational needs.

OpenHotel offers a more modern, user-friendly experience with a focus on small to medium properties, while roommaster presents a robust, feature-rich platform suited for larger, multi-property chains. Which system aligns better with your hotel’s strategic goals?

Is OpenHotel or roommaster Better for Hotels?

Both OpenHotel and roommaster serve as comprehensive hotel management solutions, but they tackle different market segments and operational complexities. OpenHotel emphasizes ease of use, excellent customer service, and integrated tools like yield management and channel management, making it attractive for smaller properties seeking simplicity.

roommaster, by contrast, boasts a larger feature set, including a booking engine, POS, guest feedback, and sophisticated reporting, catering to larger hotels or those with complex operations. OpenHotel’s recent reviews are fewer but more current, giving it a slight edge in perceived innovation and support, whereas roommaster's older reviews highlight reliability and extensive capabilities. How important are advanced features versus ease of use for your team?

OpenHotel vs roommaster: Which Should Your Hotel Choose?

If your hotel is small to mid-sized, prioritizes intuitive operation, and values responsive support, OpenHotel is the clear choice. It’s especially suitable for boutique, boutique-style, or independent properties that want a straightforward platform with channel management and a focus on increasing revenue through yield tools.

If your hotel operates multiple properties, needs advanced features like a full booking engine, POS, guest CRM, and extensive reporting, roommaster fits better. Its deep customization and integrations support larger teams managing complex operations. For independent properties or smaller hotels, OpenHotel’s simplicity is beneficial; for larger chains, roommaster’s scalability is advantageous.

Is OpenHotel or roommaster Easier to Use?

OpenHotel scores a 4.71/5 for ease of use, with many reviews emphasizing its intuitive, modern interface. Users appreciate how quickly staff can learn and adopt the system, with onboarding rated 4.61/5, and highlight the support team’s responsiveness.

roommaster, with a 4.22/5 ease of use rating, is viewed as a powerful but more complex system. Some users find its interface less modern and more cluttered, though its extensive reporting capabilities make up for this in larger operations. For smaller teams or hotels prioritizing simplicity, the edge goes to OpenHotel.

Which Has Better Features: OpenHotel or roommaster?

roommaster offers a significantly broader feature set, with 40 features exclusive to it, including a booking engine, POS, revenue management, guest CRM, and automated marketing. OpenHotel, with 3 unique features like multi-currency, multi-lingual support, and ancillary revenue tracking, covers core PMS needs but lacks some of the advanced modules.

If your hotel requires comprehensive capabilities like online check-in, guest messaging, or integrated CRS, roommaster’s extensive features give it a clear advantage. For essential PMS functions and ease of use, OpenHotel’s simpler package might suffice. Edge: roommaster.

Which Has Better Customer Support: OpenHotel or roommaster?

OpenHotel’s customer support scores 4.82/5, with many reviews praising its personal, responsive service. Hoteliers mention the support team’s quick responses, especially during emergencies, and their proactive updates, making system transitions smoother.

roommaster’s support, rated at 4.25/5, receives mixed reviews; some users praise quick responses, while others note a need for better support training and consistency. Given the recent reviews, OpenHotel’s support is more reliable and highly rated. Edge: OpenHotel.

Which Has More Integrations: OpenHotel or roommaster?

roommaster provides 56 verified integrations, including popular partners like Sage, Volo, GuestRevu, and Cendyn, offering extensive options for channel management, accounting, and marketing. OpenHotel has 12 verified partners, with shared integrations like RateGain and SiteMinder, but fewer total connections.

If your hotel relies heavily on third-party tools, roommaster’s larger integration network offers greater flexibility. For essential, well-known integrations and simpler connectivity, OpenHotel is sufficient. Edge: roommaster.

Which Do Hoteliers Rate Higher: OpenHotel or roommaster?

OpenHotel’s recent reviews highlight a 4.81/5 overall rating and a 95% likelihood to recommend, driven by its ease of use and support. Many users, especially smaller hotels, appreciate its simplicity and responsiveness, giving it a slight edge in overall satisfaction.

roommaster’s 4.33/5 rating and 91% recommendation rate still reflect strong satisfaction but are based on older reviews. Larger hotels and chains tend to favor roommaster’s extensive features, though some note support inconsistencies. Given more recent data, OpenHotel’s higher ratings favor it.

How Much Do OpenHotel and roommaster Cost?

OpenHotel does not publicly list prices, but it operates on a subscription model without implementation fees or per-booking charges. Its pricing likely varies depending on the size and needs of your property.

roommaster charges a base price of $500 monthly, with no additional implementation or per-room fees. The cost reflects its extensive feature set and suitability for larger properties with complex requirements. Budget considerations favor OpenHotel for smaller hotels; larger operations may find roommaster’s cost justified by its capabilities.

What Type of Hotel Should Use OpenHotel?

• Hotels that prioritize ease of use and fast onboarding, especially small to medium-sized properties.
• Teams that need straightforward channel management, booking, and reporting.
• Hotels seeking an integrated PMS with yield management, multiple currencies, and multi-lingual support.
• Independent, boutique, or resort properties aiming for a modern, intuitive platform.
• Not ideal if your hotel needs extensive POS, guest CRM, or advanced automation modules.

What Type of Hotel Should Use roommaster?

• Hotels operating multiple properties with complex operational needs.
• Teams that need advanced features such as a booking engine, POS, guest feedback, and revenue management.
• Hotels requiring extensive reporting and data insights for decision-making.
• Larger or chain hotels with diverse operational roles, needing role-based dashboards.
• Not ideal if your hotel is small, or your team prefers a simple, lightweight system without many integrations.

roommaster vs OpenHotel: The Bottom Line for Hotels

OpenHotel emphasizes a user-friendly, modern platform with excellent support, suited for small to mid-sized properties. Its core features include channel management, booking engine, and yield management, with a focus on ease of use and customer service.

roommaster provides a broader and more customizable feature set, ideal for larger hotels or chains with complex needs. Its extensive integrations, advanced modules, and detailed reporting make it a versatile operational backbone.

If your hotel values simplicity, quick onboarding, and modern support, choose OpenHotel. If your hotel demands extensive automation, integrations, and multi-property management, roommaster is the better fit.

In terms of reviews and recent feedback, OpenHotel’s higher ratings and more current reviews make it the more reliable choice for most small to medium-hotels. However, for larger, multi-property hotels looking for depth and customization, roommaster’s extensive capabilities are hard to beat.