Previo vs. roommaster PMS:
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The Decision

When choosing a property management system (PMS), your hotel faces a critical decision: which platform best supports your operational needs, guest experience goals, and growth plans? Both Previo and roommaster PMS aim to streamline hotel management, but they diverge significantly in maturity, coverage, and user feedback. Previo, with no recent reviews or ratings, appears less developed, while roommaster PMS boasts a strong presence with over 83 reviews, recent feedback, and a high 4.33/5 overall rating.

What does that mean for your hotel’s specific needs? Is it better to select the more proven, feature-rich option, or to consider newer solutions that might still be evolving? Let’s compare both.

Is Previo or roommaster PMS Better for Hotels?

Previo positions itself as an all-in-one cloud hotel system designed mainly for the Central and Eastern European region, offering features like PMS, booking engine, channel management, guest apps, and automated payments. However, with zero reviews or ratings in recent months, its actual user experience remains unclear, which raises questions about its reliability and support.

roommaster PMS, on the other hand, is well-established globally, with 83 reviews and recent feedback from 17 users in the last six months. It boasts a 4.33/5 rating and a high likelihood to recommend score of 91%, reflecting consistent user satisfaction.

While Previo may serve niche markets or smaller properties in specific regions, it lacks the recent validation that roommaster PMS’s active user base provides. Are you comfortable choosing a platform with no recent feedback? Or do you prefer a solution with proven performance?

Edge: roommaster PMS.

roommaster PMS vs Previo: Which Should Your Hotel Choose?

If your hotel prioritizes a proven, comprehensive PMS with extensive integrations, real-time reports, and a track record of user satisfaction, roommaster PMS is the clear choice. Its 83 reviews, recent feedback, and high ratings demonstrate reliability across various hotel segments, especially independent and boutique hotels.

If your team needs a localized solution tailored for the Central and Eastern European market, with a focus on multi-lingual and multi-currency functionality, Previo might appeal. Yet, without recent reviews or verified user experiences, its long-term viability and support are uncertain.

For hotels aiming to reduce manual errors, improve operational clarity, and benefit from a mature support ecosystem, roommaster PMS offers a more dependable option. Conversely, if your hotel operates in a niche region and can afford initial uncertainty, Previo could be considered, but with caution.

Edge: roommaster PMS.

Is Previo or roommaster PMS Easier to Use?

roommaster PMS is rated at 4.22/5 for ease of use, with reviews highlighting its intuitive interface, quick onboarding, and user-friendly back-office features. Users note that staff find it straightforward to adopt, and its cloud-based access supports flexibility from anywhere.

Previo, with a zero rating and no reviews, provides no concrete data on usability. Its claim to offer an all-in-one platform suggests potentially complex setup, but without user feedback, assessing ease of adoption is impossible.

Given the recent, positive feedback on roommaster’s user experience, it leads clearly in this category.

Edge: roommaster PMS.

Which Has Better Features: Previo or roommaster PMS?

roommaster PMS offers a robust suite with 34 exclusive features, including EPoS, revenue management module, online support, native email marketing, guest feedback management, digital registration, and more. It features over 270 built-in reports, automated night audits, guest CRM, and mobile app functionalities, making it suitable for larger or more complex properties.

Previo provides only five unique features, such as multi-currency, multi-lingual support, tablet/kiosk check-in, housekeeping mobile app, and drag-and-drop tape chart. Its feature set seems limited compared to roommaster’s extensive capabilities.

For hotels seeking a deep feature set that supports revenue growth, guest engagement, and operational automation, roommaster PMS is the better choice.

Edge: roommaster PMS.

Which Has Better Customer Support: Previo or roommaster PMS?

roommaster PMS enjoys a high customer support rating of 4.25/5, with recent reviews citing quick response times, effective problem-solving, and support teams that adapt to technological changes. Users appreciate the ease of troubleshooting and the responsiveness of support staff.

Previo, with no ratings or reviews, offers no verified customer support feedback, raising concerns about ongoing assistance and issue resolution. Its lack of recent user validation diminishes confidence.

In a system where operational continuity is critical, roommaster’s proven support structure offers a significant advantage.

Edge: roommaster PMS.

Which Has More Integrations: Previo or roommaster PMS?

roommaster PMS integrates with 56 verified partners, including major channel managers, POS systems, CRM, and revenue tools. Shared integrations include Onity, D-Edge, and RoomPriceGenie, with many unique options like Sage, GuestCentric, and Otelier, supporting complex multi-system setups.

Previo’s integration count is only 7, primarily regional or less widespread partners, which may limit connectivity to third-party tools essential for larger operations or multi-channel distribution.

For hotels relying on extensive integrations to unify operations, roommaster PMS clearly leads.

Edge: roommaster PMS.

Which Do Hoteliers Rate Higher: Previo or roommaster PMS?

roommaster PMS’s recent reviews show an average rating of 4.33/5, with users praising its ease of use, quick support, and comprehensive features. Hotel segments like boutique, city center, and motels rate it highly, with many reviewers emphasizing its efficiency and reliability.

Previo, with no reviews, cannot be rated by users, leaving its reputation and user satisfaction unverified. The absence of recent feedback makes it impossible to gauge hotel satisfaction levels.

Given the active, positive reviews of roommaster PMS, it holds higher credibility among hoteliers.

Edge: roommaster PMS.

How Much Do Previo and roommaster PMS Cost?

Previo’s pricing details are unavailable, which suggests it may operate on a custom quote basis or regional pricing structures. Its lack of transparency can complicate budget planning.

roommaster PMS charges $500 monthly, with no free tier or trial option. This flat fee covers extensive features and integrations with no hidden costs, offering predictable budgeting for most hotels.

If your hotel values clear, upfront pricing, roommaster PMS provides better clarity.

Edge: roommaster PMS.

What Type of Hotel Should Use Previo?

• Hotels that operate primarily in Central and Eastern Europe and need an all-in-one cloud solution.
• Smaller properties or boutique hotels with limited technical staff.
• Hotels seeking multi-language and multi-currency support in a regional context.
• Properties that prefer a simple, integrated booking engine and housekeeping app.
• Hotels with minimal need for advanced revenue management or extensive integrations.

Not ideal if your hotel requires extensive reporting, multi-property management, or advanced automation.

What Type of Hotel Should Use roommaster PMS?

• Larger independent hotels, resorts, or multi-property chains seeking robust operational tools.
• Hotels that rely heavily on integrations with POS, revenue management, and marketing tools.
• Properties that prioritize real-time reporting, automation, and guest CRM capabilities.
• Hotels looking for a flexible platform with over 270 built-in reports and mobile access.
• Hotels aiming to streamline reservations, front desk, and financial management from a single platform.

Not ideal if your hotel is a small boutique or bed & breakfast with simple needs and limited tech infrastructure.

roommaster PMS vs Previo: The Bottom Line for Hotels

roommaster PMS is an established, feature-rich platform with a proven track record, extensive integrations, and high user satisfaction, making it suitable for larger and more complex properties. Its recent reviews and high ratings position it as a reliable choice for hotels seeking operational control and growth potential.

Previo appears to target regional, smaller hotels, offering core features in a cloud package but lacking recent validation or extensive integrations. Its undefined support and unverified user experience make it a less certain choice for hotels aiming for stability and scalability.

In conclusion, if your hotel needs a dependable, mature PMS with active user feedback, go with roommaster PMS. If regional focus and minimal complexity suffice, Previo could be considered, but with caution.

This comprehensive comparison should help you confidently select the property management system that best fits your hotel’s current needs and future ambitions.