RMS vs. TimeShareWare:
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The Decision

When choosing a property management system, your hotel needs a solution that simplifies operations, enhances guest experiences, and provides reliable support. RMS by RMS stands out as the more established and reviewed product, with a broad feature set tailored to diverse property types. Conversely, TimeShareWare by SS&C focuses heavily on shared-ownership resorts and timeshare operations but lacks recent user feedback. Which platform best aligns with your hotel’s specific needs?

Is RMS or TimeShareWare Better for Hotels?

RMS is designed to serve a wide range of hotel types, from boutique hotels to motels, offering a comprehensive suite of features out-of-the-box. It integrates reservation management, channel management, guest profiles, and revenue tools, making it suitable for properties aiming to streamline operations and maximize revenue. TimeShareWare, on the other hand, is specialized for timeshare and resort operators, offering tailored modules for sales, owner services, and multi-site management. If your hotel focuses on traditional lodging, RMS’s broader applicability makes it the superior choice.

RMS boasts a high customer satisfaction rate, with a 4.56/5 overall rating based on 293 reviews, including 20 recent ones, reflecting current user experiences. TimeShareWare’s lack of recent reviews and lower market presence suggest it is less tested in contemporary hotel environments. Do your hotel’s operational needs align more with RMS’s extensive, adaptable features or TimeShareWare’s niche focus?

RMS vs TimeShareWare: Which Should Your Hotel Choose?

If your hotel needs a flexible, full-featured PMS that can handle multiple property types and scale with growth, RMS is the clear choice. Its rich feature set includes integrated CRS, online support, payment processing, booking engine, guest CRM, and detailed reporting—features that over 70 countries rely on. TimeShareWare is better suited for resort operators managing vacation clubs or fractional properties, with features focused on owner management and timeshare sales. For traditional hotels or multi-use properties, RMS provides a more comprehensive and proven platform.

Given RMS’s extensive international presence and proven scalability, it’s ideal for hotels looking to optimize daily operations while maintaining guest satisfaction. TimeShareWare’s specialization might limit its utility outside resort and timeshare contexts. Therefore, your choice hinges on your property’s operational complexity and growth plans.

Is RMS or TimeShareWare Easier to Use?

RMS scores a 4.28/5 for ease of use, with many reviews praising its user-friendly interface and straightforward booking charts. Onboarding is rated 4.12/5, and recent reviews mention quick, smooth implementation, with Victoria Curley from Roomzzz describing onboarding as “the easiest I’ve had.” Customers also highlight proactive support, with many praising RMS’s knowledgeable team.

TimeShareWare’s ease of use and onboarding ratings aren’t available, making it difficult to assess its user-friendliness. Given RMS’s high scores and recent positive reviews, it is the more dependable choice for staff adoption. Edge: RMS.

Which Has Better Features: RMS or TimeShareWare?

RMS offers 74 unique features, including integrated CRS, online payments, booking engine, revenue management, guest CRM, group booking, and automated night audit. Its extensive feature set supports complex operations, revenue optimization, and guest engagement, making it a versatile platform.

TimeShareWare, by comparison, does not list a specific number of features but is tailored for timeshare and resort management, focusing on owner relations, multi-site management, and sales modules. It lacks the broad functionality RMS provides for traditional hotels. Edge: RMS.

Which Has Better Customer Support: RMS or TimeShareWare?

RMS’s customer support receives a 4.48/5 rating, with reviews emphasizing its prompt, helpful, and friendly service. Users appreciate the proactive support team and the availability of resources, which helps maximize system utility.

TimeShareWare has no recent reviews or publicly available support ratings, making it hard to evaluate support quality. RMS’s proven track record and recent positive feedback give it the edge in customer service. Edge: RMS.

Which Has More Integrations: RMS or TimeShareWare?

RMS boasts 112 verified partners, including major OTAs and system integrations like Whistle, Criton, RMS, Sage, and others. Its extensive partner network enables seamless connectivity with revenue, marketing, and operational tools.

TimeShareWare has only one verified partner, limiting its integration capabilities. For hotels seeking a flexible, interconnected ecosystem, RMS’s broad array of integrations makes it the clear choice. Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or TimeShareWare?

RMS enjoys a 4.56/5 overall rating, with recent reviews from diverse property types including boutique hotels, motels, and resorts. Its users, especially in independent and boutique segments, frequently praise its ease of use, feature depth, and support.

There are no recent reviews or ratings available for TimeShareWare, indicating a lack of current user feedback or widespread hotel adoption. Given RMS’s high and recent review scores, hotelier preference clearly favors RMS. Edge: RMS.

How Much Do RMS and TimeShareWare Cost?

RMS’s pricing begins at $800 per month, with no free trial or implementation fees, making it a transparent and predictable investment. Pricing for TimeShareWare is not publicly disclosed, which is common for enterprise solutions but can be a barrier for smaller hotels.

Given RMS’s clear pricing model and value ratings, your team can assess ROI with confidence. The lack of available pricing for TimeShareWare suggests it may be more suited for larger, resort-focused operations with specific needs.

What Type of Hotel Should Use RMS?

• Hotels that want an all-in-one PMS with reservation, channel management, and revenue tools.
• Properties aiming to scale operations quickly across multiple locations.
• Boutique, independent, and branded hotels seeking a trusted, well-reviewed platform.
• Hotels that prioritize robust support and extensive integrations.
• Teams that need automated night audits, guest CRM, or multi-lingual capabilities.

Not ideal if your hotel operates solely as a timeshare resort or vacation club, as RMS doesn’t specialize in that niche.

What Type of Hotel Should Use TimeShareWare?

• Resorts managing fractional ownership, timeshare, or vacation clubs.
• Multi-site properties focused on owner management and club sales.
• Hotels that prioritize owner communication and sales processes.
• Properties looking for a platform with specific modules for resort operations.

Not ideal if your hotel is a traditional lodging property seeking broad property management features outside the timeshare or resort domain.

RMS vs TimeShareWare: The Bottom Line for Hotels

RMS and TimeShareWare serve distinct market segments. RMS is a versatile, full-featured PMS suitable for a wide range of property types, especially those aiming for growth and operational efficiency. TimeShareWare excels in niche resort and timeshare environments, providing specialized tools for owner relations and multi-site management.

If your hotel needs a reliable, scalable platform with proven support and extensive integrations, RMS is the smarter choice. For resorts and timeshare operations that require owner-focused modules, TimeShareWare might be appropriate, but its limited recent reviews make it a less confident option for most hoteliers.

RMS’s extensive review base, recent performance data, and broad feature set position it as the recommended choice for hotels seeking a trusted, comprehensive property management system. The lack of recent user feedback for TimeShareWare signals caution unless your operation specifically matches its niche.

Note: The detailed review data and feature specifics support RMS as the clearer choice, especially given its recent review activity and high user ratings.