Roombler vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can transform your hotel's operations and guest experience. Currently, you are evaluating Roombler and ThinkReservations PMS, two tools aimed at simplifying management and boosting revenue. While Roombler offers a mobile-focused, small-scale solution, ThinkReservations provides a broader feature set and more extensive integrations. Which one will truly meet your hotel's needs?

Is Roombler or ThinkReservations Better for Hotels?

Roombler is designed for small accommodation owners seeking a straightforward, mobile-centric app to manage bookings from an iPhone or iPad. ThinkReservations, on the other hand, offers a comprehensive PMS with extensive features like channel management, online check-in, and guest messaging. ThinkReservations also has 356 recent reviews, indicating a more active user base and more current feedback, making it the more reliable choice for most hoteliers.

Both products aim to streamline operations, but Roombler’s singular focus on ease of use for small operators contrasts sharply with ThinkReservations’ broader feature set and scalability. Do you prioritize simplicity and mobility, or do you need deep functionality and integrations? Understanding your hotel’s size, complexity, and growth plans will determine which product suits you best.

ThinkReservations PMS vs Roombler: Which Should Your Hotel Choose?

If your hotel operates as a small, independent property or vacation rental, Roombler might seem appealing for its simple, mobile-based management. However, its review count and recent activity are zero, and the platform lacks detailed features, raising questions about its long-term viability.

Conversely, ThinkReservations caters to small-to-mid-sized hotels, B&Bs, and inns, especially those wanting robust automation, channel management, and guest engagement tools. Its 356 reviews, mostly recent, give it a clear advantage, with high ratings (4.88/5) and a nearly perfect Net Promoter Score (9.68/10). If you need a comprehensive, well-supported PMS, ThinkReservations is the more dependable choice.

Is Roombler or ThinkReservations Easier to Use?

Roombler’s interface is likely minimalistic given its design as an app for small accommodation owners, but with no reviews or ratings, its usability remains unverified. ThinkReservations scores highly across board: 4.82/5 for ease of use, onboarding, and customer support, with many reviews praising its intuitive interface and helpful onboarding process. Users describe it as “easy to use,” and support staff as “knowledgeable and accessible.”

Edge: ThinkReservations.

Which Has Better Features: Roombler or ThinkReservations?

Roombler offers no unique features beyond basic management, while ThinkReservations boasts 39 features, including channel management, booking engine, automated night audit, guest messaging, and multi-currency support. It also provides tools for revenue tracking, task management, and digital registration, which Roombler does not list. The breadth of features in ThinkReservations offers your team much more control and automation.

Edge: ThinkReservations.

Which Has Better Customer Support: Roombler or ThinkReservations?

There are no reviews or ratings for Roombler’s customer support, making it impossible to assess. Conversely, ThinkReservations has a 4.82/5 support rating with reviews praising its “24/7 support,” “quick responses,” and “helpful staff.” Many users cite its support team as “easy to work with” and “knowledgeable,” which is critical for smooth operations.

Edge: ThinkReservations.

Which Has More Integrations: Roombler or ThinkReservations?

Roombler has no verified integrations listed, limiting its compatibility with other platforms. ThinkReservations connects with 16 verified partners, including major OTAs like Booking.com, Expedia, Airbnb, and TripAdvisor, plus integrations with electronic door locks, trust management, and more. These integrations can significantly extend your hotel’s reach and operational efficiency.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Roombler or ThinkReservations?

With 356 recent reviews, ThinkReservations enjoys a 4.88/5 rating, with hoteliers praising its features, support, and ease of use. Roombler, with no reviews or ratings, offers no data on user satisfaction. Given the active user base and positive feedback, ThinkReservations is clearly the preferred choice among hoteliers.

Edge: ThinkReservations.

How Much Do Roombler and ThinkReservations Cost?

Roombler’s pricing details are unavailable, indicating a likely lack of transparent or scalable pricing models. ThinkReservations charges a flat $500 monthly fee, with no mention of additional costs, supporting predictable budgeting for small-to-mid-sized hotels.

If cost transparency is crucial, ThinkReservations’ clear pricing structure makes it easier to evaluate ROI and plan expenses.

What Type of Hotel Should Use Roombler?

• Hotels that operate on a small scale, such as vacation rentals, B&Bs, or boutique inns.
• Teams seeking a simple, mobile-first management app for bookings and guest communication.
• Hotels with limited or no IT staff, prioritizing ease of use over extensive features.
• Owners who manage fewer than 10 rooms and prefer a straightforward, app-based solution.

Not ideal if your property needs automation, integrations, or advanced revenue management.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized hotels, inns, or B&Bs wanting a full-featured PMS.
• Teams aiming for automation in reservations, guest communication, and operations.
• Hotels seeking integrations with OTAs, channel managers, and payment gateways.
• Properties that want detailed reporting, revenue tracking, and online check-in.

Not ideal if your hotel is a large chain requiring enterprise-level management, or if budget constraints prohibit monthly fees.

ThinkReservations vs Roombler: The Bottom Line for Hotels

The core difference lies in scope: Roombler offers a basic, mobile-focused app suited for small operators, while ThinkReservations provides a comprehensive PMS with numerous features and integrations. If your hotel values simplicity and mobility with minimal features, Roombler might suffice, but the lack of reviews or active development makes it a risky choice.

Choose Roombler if you operate a very small, independent property and need only basic management from your phone. For most hotels looking to grow, automate, and enhance guest experience, ThinkReservations’ extensive features, support, and active user base justify its $500 monthly fee.

In summary, ThinkReservations stands out as the more proven, feature-rich, and supported PMS, especially given its recent reviews and high ratings. Its ability to integrate with key OTAs and automate core operations makes it the safer, more scalable option for most hoteliers today.