Soraso vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue. Both Soraso by Smart Finder and ThinkReservations PMS aim to streamline tasks, but their strengths and weaknesses differ significantly. Understanding these differences is essential for making an informed, strategic choice that aligns with your hotel’s size, focus, and growth plans.

Soraso by Smart Finder offers a basic solution with no current reviews or ratings, which raises questions about its reliability and support. ThinkReservations, on the other hand, boasts nearly 360 reviews with a high rating of 4.88/5 and a recent surge in positive feedback, making it the more proven option for hotels looking for a dependable PMS. Are you prepared to rely on a platform with no user feedback, or do you prefer a trusted product with established credibility?

Is Soraso by Smart Finder or ThinkReservations PMS Better for Hotels?

Soraso by Smart Finder is marketed as a property management solution, but with zero reviews and a 0/5 overall rating, it’s difficult to gauge its effectiveness or user satisfaction. ThinkReservations, with over 350 recent reviews and a 4.88/5 rating, demonstrates high user satisfaction, especially among small and independent hotels. The lack of reviews for Soraso makes it hard to assess its real-world performance, support quality, or feature set.

While Soraso may promise similar functionalities, the absence of user feedback suggests it hasn't yet proven its value in the market. ThinkReservations has a well-documented track record of features, integrations, and satisfied customers. Do you want to risk adopting an untested system with no reviews, or opt for a platform with proven results and ongoing customer confidence?

ThinkReservations PMS vs Soraso: Which Should Your Hotel Choose?

If your hotel needs a reliable, well-supported platform with extensive integrations, go with ThinkReservations. Its 356 reviews, recent positive feedback, and high ratings indicate it’s trusted by small hotels and B&Bs seeking operational efficiency and revenue growth.

If your hotel is a startup or very small operation willing to experiment with a new, unreviewed software, Soraso might be worth a look. However, the lack of reviews and ratings could mean higher risk, potential issues with support, and unknown functionality. For most hotels aiming for stability and growth, ThinkReservations remains the safer choice.

Is Soraso by Smart Finder or ThinkReservations PMS Easier to Use?

ThinkReservations has a UI rated 4.82/5 based on user reviews, with many praising its intuitive interface and onboarding process. Customers highlight how easy it is to learn and adopt, with some describing it as “like adding another employee,” thanks to its straightforward workflows and helpful training materials.

Soraso’s ease of use cannot be assessed due to lack of reviews or user feedback. Without real user ratings or testimonials, it’s impossible to determine if Soraso provides a smooth onboarding experience or if your staff will find it manageable. Edge: ThinkReservations.

Which Has Better Features: Soraso or ThinkReservations?

ThinkReservations offers an impressive 39 features, including channel management, EPoS, payment processing, booking engine, guest profiles, automated night audit, and more. It covers essential PMS functionalities and has advanced modules like shift planning, digital registration, and guest messaging.

Soraso’s feature set remains undisclosed, with no available information suggesting it offers comparable capabilities. Its lack of documented features makes it difficult to evaluate how well it meets your hotel’s operational needs. Given the extensive feature count and proven implementation, ThinkReservations clearly has the upper hand. Edge: ThinkReservations.

Which Has Better Customer Support: Soraso or ThinkReservations?

ThinkReservations consistently receives praise for its support, with many reviewers rating it 4.82/5. Customers highlight 24/7 support, knowledgeable staff, and seamless onboarding, with quotes such as “support is fantastic” and “they dealt with every issue quickly.”

Soraso offers no reviews, so support quality remains unknown. Without feedback, you cannot be sure whether Soraso’s team is accessible, responsive, or capable of resolving issues promptly. Based on current evidence, ThinkReservations is the clear leader here. Edge: ThinkReservations.

Which Has More Integrations: Soraso or ThinkReservations?

ThinkReservations supports 16 verified integrations, including major OTAs like Expedia, Booking.com, and Airbnb, plus additional tools such as Sojern, TrustYou, and Triptease. This breadth allows your hotel to connect smoothly with key distribution channels and operational systems.

Soraso only lists two verified partners—IdeaS and Hoteliers.Guru—and lacks detailed information about integrations. With minimal integration options, Soraso limits your hotel’s connectivity and digital reach. ThinkReservations’ extensive partner network makes it the more versatile choice. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Soraso or ThinkReservations?

Since Soraso has no reviews, it cannot be rated by hoteliers. ThinkReservations, with nearly 360 reviews, enjoys a near-perfect 4.88/5 score, especially among B&Bs, small hotels, and boutique properties. Customers frequently praise its ease of use, support, and revenue features, with recent reviews emphasizing its reliability and operational improvements.

Without user feedback, Soraso cannot compete with the proven satisfaction levels of ThinkReservations. For hoteliers seeking trusted, well-rated software, ThinkReservations holds the advantage. Edge: ThinkReservations.

How Much Do Soraso and ThinkReservations Cost?

Soraso’s pricing details are unavailable, suggesting it may be either free, custom-quoted, or not openly priced. ThinkReservations charges a $500 onboarding fee but offers a subscription model without monthly per-room charges, making costs predictable for small hotels.

The lack of clear pricing for Soraso makes it difficult to compare value or budget accordingly. With transparent pricing and proven ROI, ThinkReservations provides a clear framework to assess cost-effectiveness. Edge: ThinkReservations.

What Type of Hotel Should Use Soraso?

• Hotels willing to test unreviewed, new software with limited support history.
• Small operations with minimal integration needs, seeking a low-cost or free solution.
• Hotels that prioritize basic PMS functions over advanced features.
• Teams comfortable with risk and open to vendor unknowns.

Not ideal if you need robust support, proven reliability, or extensive integrations, as Soraso’s market presence and reviews are nonexistent.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, B&Bs, and inns seeking a reliable and well-supported PMS.
• Hotels that value extensive integrations with OTAs, revenue tools, and in-house operations.
• Hotels looking for a user-friendly platform that staff can adopt quickly.
• Teams aiming to increase operational efficiency, automate tasks, and boost revenue through upselling.

Not ideal if your hotel requires enterprise-level features, complex customization, or operates in regions outside North America, where support might be limited.

The Bottom Line for Hotels

The core difference lies in proven market presence. Soraso by Smart Finder has no reviews or user feedback, making its reliability and support uncertain at best. ThinkReservations, with nearly 360 reviews and a 4.88/5 score, demonstrates consistent customer satisfaction and comprehensive feature support.

If you’re seeking a dependable platform with proven results and ongoing support, go with ThinkReservations. Its extensive integration options, positive user ratings, and recent reviews suggest it’s a safer, more effective choice for most hotels.

However, if your hotel is an early-stage operation willing to experiment with a less established product, Soraso might be worth considering, provided you are aware of the risks. Overall, for stability, support, and proven value, ThinkReservations remains the recommended option for your hotel’s future growth.