TimeShareWare vs. WebRezPro:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel's operational efficiency, revenue growth, and guest satisfaction. Both TimeShareWare by SS&C and WebRezPro by WebRezPro aim to streamline hotel management, but they serve different needs and hotel profiles. While SS&C specializes in timeshare and resort management with deep industry focus, WebRezPro offers a flexible, cloud-based solution suited for a broad range of accommodation types. How do these differences impact your decision?

Is TimeShareWare or WebRezPro Better for Hotels?

TimeShareWare by SS&C is designed specifically for timeshare, resort, and shared-ownership properties. It provides robust automation and accounting tailored to complex multi-site operations, with a focus on asset management and owner services. Conversely, WebRezPro is a generalist cloud PMS supporting various accommodation types, from boutique hotels to resorts and vacation rentals, emphasizing ease of use, integrations, and mobile access.

Both systems aim to improve daily operations and reporting; however, their core strengths diverge. WebRezPro boasts a more recent and extensive set of features, as reflected in its 189 reviews compared to SS&C’s zero, which indicates a broader user base and ongoing innovation. Is your hotel navigating complex asset management or seeking a flexible, easy-to-deploy system? Which aligns more with your operational focus?

WebRezPro vs TimeShareWare: Which Should Your Hotel Choose?

If your hotel operates primarily as a resort, timeshare, or shared-ownership property with complex financial and owner management needs, SS&C’s TimeShareWare could be suited. It offers tailored solutions for multi-site timeshare management, detailed accounting, and owner services, backed by SS&C’s extensive expertise in property and asset management since 1986.

For most hoteliers seeking a versatile, user-friendly PMS that enables mobile management, integrates with numerous third-party platforms, and offers online booking, WebRezPro is the clear choice. Its broad appeal is supported by a high 93% likelihood to recommend and a recent surge in positive reviews, making it ideal for hotels that prioritize flexibility and ease of adoption.

Is TimeShareWare or WebRezPro Easier to Use?

WebRezPro’s user interface scores 4.58 out of 5, with user reviews emphasizing its simplicity, intuitive navigation, and quick staff onboarding. The system's recent update (version 11.0.3) further improved ease of use, with shortcuts and streamlined workflows praised by users. Support and onboarding are rated at 4.81 out of 5, highlighting responsive, helpful assistance.

In contrast, SS&C’s lack of recent reviews and its focus on complex property and asset management suggests a steeper learning curve, primarily suitable for specialized staff. The absence of recent user feedback makes it difficult to assess ease of use confidently, but the lack of review data indicates less emphasis on user-friendliness for small or mid-sized hotels.

Edge: WebRezPro.

Which Has Better Features: TimeShareWare or WebRezPro?

WebRezPro offers a comprehensive feature set with 60 capabilities, including booking engine, multi-currency, multi-lingual support, channel management, guest CRM, digital registration, mobile check-in, automated night audits, and extensive billing options. These features cater to a wide variety of property types and operational needs, allowing high customization.

TimeShareWare, on the other hand, does not list specific feature counts or detailed functionality. Its core strength lies in automating timeshare and resort-specific processes like owner management and complex reservations. But it lacks the breadth of features WebRezPro delivers, especially in integrations, online booking, and guest engagement.

Edge: WebRezPro.

Which Has Better Customer Support: TimeShareWare or WebRezPro?

WebRezPro’s customer support is rated 4.81 out of 5, with recent reviews praising the team’s responsiveness and knowledge. Comments like “customer service is stellar” and “support team is helpful and quick to resolve issues” underscore its reliability.

SS&C’s customer support rating is unavailable, and with no recent reviews, it's difficult to assess its current support quality. Historically, SS&C focuses on enterprise-level services, but the lack of recent feedback suggests that WebRezPro’s support may be more aligned with hotelier expectations, especially for smaller to mid-sized properties.

Edge: WebRezPro.

Which Has More Integrations: TimeShareWare or WebRezPro?

WebRezPro supports over 125 integrations, including popular PMS, CRS, GDS, OTAs, payment gateways, and smart room technology. Shared partners like Whistle ensure compatibility with major distribution channels, and its extensive API support allows properties to customize integrations.

SS&C’s integration count is only one verified partner, indicating limited connectivity options. Its focus is more on internal software solutions rather than broad third-party integrations, making it less adaptable for hotels relying on diverse systems.

Edge: WebRezPro.

Which Do Hoteliers Rate Higher: TimeShareWare or WebRezPro?

WebRezPro boasts a high 9.29/10 NPS score, with 93% of users likely to recommend it, based on recent reviews. Hoteliers across independent, boutique, resort, and motel segments praise its ease of use, innovative features, and responsive support.

SS&C has no recent reviews or ratings, and its zero out of 5 overall rating indicates a poor user perception or lack of current customer feedback. The strong reviews for WebRezPro suggest it’s more trusted and appreciated by hoteliers today.

Edge: WebRezPro.

How Much Do TimeShareWare and WebRezPro Cost?

TimeShareWare’s pricing details are not publicly available, but as an enterprise-level solution, it likely involves custom quotes based on property size and features. WebRezPro charges a fixed base price of $700 per month, with no additional implementation or setup fees, making it transparent and predictable.

Given the lack of published prices for TimeShareWare, WebRezPro’s clear and affordable pricing model offers better value for most hotels.

What Type of Hotel Should Use TimeShareWare?

Hotels that benefit from TimeShareWare typically:

• Operate as timeshare resorts, fractional ownership, or condo-hotels.
• Manage multiple sites with complex ownership and owner services.
• Need in-depth lease and financial management.
• Handle high-volume, multi-site reservations and billing.
• Require detailed asset and property management insights.

Not ideal if your hotel is a small boutique or independent property seeking simple reservation management without complex ownership structures.

What Type of Hotel Should Use WebRezPro?

WebRezPro suits:

• Small to large independent, boutique, and resort hotels.
• Properties needing flexible, cloud-based management accessible remotely.
• Hotels with a focus on online booking and extensive integrations.
• Properties with group booking and advanced billing needs.
• Hotels looking for a modern, user-friendly interface.

Not ideal if your hotel requires specialized timeshare or fractional ownership management with complex owner accounting, which is outside WebRezPro’s core offerings.

WebRezPro vs TimeShareWare: The Bottom Line for Hotels

WebRezPro’s core advantage is its broad, flexible feature set, recent positive reviews, and high user satisfaction. It is designed for accommodation providers of all sizes seeking ease of use, extensive integrations, and cloud access, making it suitable for most hotels.

TimeShareWare excels in managing timeshare, fractional, and resort-specific operations with specialized tools for owner and multi-site management. Its niche focus makes it less appropriate for properties outside the resort or shared-ownership space.

If your hotel needs a generalist PMS with continual updates, high user ratings, and versatile tools, WebRezPro is the clear choice. For resorts and timeshare operators with complex asset management, TimeShareWare’s industry-specific solutions are a better fit, provided your operational complexity justifies its use.

In conclusion, for most hoteliers today, WebRezPro offers a more reliable, user-friendly, and broadly supported solution.