Vertical Booking (CRS) vs. Xotels (CRS):
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The Decision

Choosing between Vertical Booking and Xotels for your hotel reservations system hinges on what your property needs most. Both aim to streamline booking and distribution, but Vertical Booking offers a comprehensive, integrated CRS with a proven track record, while Xotels functions more as a consultancy with a reservation system tailored for independent hotels. Your decision should depend on whether you prioritize a plug-and-play reservation platform or specialized revenue management expertise.

Vertical Booking’s extensive feature set and high review volume give it a clear edge over Xotels in overall confidence and recent performance data. But are you better off with a system that has more proven integrations and a broader market presence? Let’s compare the two.

Is Vertical Booking or Xotels Better for Hotels?

Vertical Booking is a cloud-based CRS designed to handle large-scale multi-channel distribution, offering built-in features like a customizable booking engine, OTA rate comparison, and call center support. Xotels, by contrast, primarily functions as a consultancy specializing in revenue management and hotel turnaround, with the CRS being just one part of its service suite.

Vertical Booking’s 27 reviews in the last six months and 4.61/5 overall rating highlight its recent user satisfaction and active market presence. Xotels, with no recent reviews or general rating, lacks the fresh data needed for confidence. Do you want a system with current, detailed user feedback or one more oriented toward strategic consulting? Vertical Booking’s recent reviews and high NPS score suggest it’s the more reliable choice.

Vertical Booking vs Xotels: Which Should Your Hotel Choose?

If your hotel needs a full-featured, cloud-based reservation platform with broad integrations, Vertical Booking is the clear pick. Its support for over 69 verified partners, including OTAs, PMS, and GDS, makes it suitable for properties seeking extensive distribution and automation.

On the other hand, if your hotel requires specialized revenue management consulting and is less concerned about integrated CRS features, Xotels might be better suited. However, with no recent reviews or detailed user feedback, its value in comparison to Vertical Booking remains uncertain. For hotels focused on reservations and distribution, Vertical Booking’s active user base and feature set are more relevant.

Is Vertical Booking or Xotels Easier to Use?

Vertical Booking scores 4.41/5 for ease of use, with reviews describing it as user-friendly and straightforward to manage, especially after onboarding. Users highlight fast support and intuitive interfaces, although some mention occasional issues with session management and a desire for a more modern booking engine layout.

Xotels, lacking recent reviews or detailed feedback, provides no comparable data on usability. Given the active reviews and high usability rating for Vertical Booking, it’s fair to conclude that it offers a more accessible experience.

Edge: Vertical Booking.

Which Has Better Features: Vertical Booking or Xotels?

Vertical Booking offers 8 features exclusive to its platform, including call center functionality, geotargeted pricing, support for weekly and monthly rates, dynamic pricing, availability management, cancellation policies, booking rules, and TMC management. These features support comprehensive rate control and distribution flexibility, making it ideal for hotels seeking operational control.

Xotels does not list any unique platform features, focusing instead on consulting services and revenue management tools outside the CRS. Without comparable in-system features, Vertical Booking’s feature depth clearly outperforms Xotels in reservation platform capabilities.

Edge: Vertical Booking.

Which Has Better Customer Support: Vertical Booking or Xotels?

Vertical Booking boasts a 4.5/5 customer support rating, with reviews describing their support as "quick," "responsive," and "helpful," particularly in resolving issues promptly. Some reviews mention support delays due to time zone challenges, but overall, the sentiment is positive, especially for existing clients.

Xotels provides no recent, detailed reviews of customer support, making it impossible to evaluate. Given Vertical Booking’s high review count and consistent praise, it’s the more dependable choice for ongoing assistance.

Edge: Vertical Booking.

Which Has More Integrations: Vertical Booking or Xotels?

Vertical Booking integrates with 69 verified partners, including major PMS, OTAs, and other distribution channels, with notable shared integrations like Mews and Hotelchamp. This extensive network supports seamless multi-channel management and automation.

Xotels has only 6 verified partners, with minimal shared integrations, limiting its connectivity options. For hotels requiring broad, reliable integrations and automation, Vertical Booking’s expansive partner list is clearly advantageous.

Edge: Vertical Booking.

Which Do Hoteliers Rate Higher: Vertical Booking or Xotels?

Vertical Booking’s 27 recent reviews in the last six months contribute to a high overall rating of 4.61/5, with a 92% likelihood to recommend. Hotels across segments—luxury, boutique, resorts—appreciate its user-friendliness, support, and feature set.

Xotels, with no recent reviews or ratings, provides no data on user perception. The recent active feedback for Vertical Booking makes it the more trusted solution among hoteliers.

Edge: Vertical Booking.

How Much Do Vertical Booking and Xotels Cost?

Vertical Booking’s pricing model is not publicly disclosed, but no trial or freemium options exist. Similarly, Xotels does not list specific costs or pricing models, focusing instead on consulting services.

Without transparent pricing, your decision hinges on value perception and scope. Given Vertical Booking’s extensive features and active support, it likely offers a more tangible return on investment for reservation management.

What Type of Hotel Should Use Vertical Booking?

• Hotels that need a comprehensive reservation system with multi-channel distribution.
• Properties seeking automation tools like dynamic pricing, cancellation rules, and rate management.
• Hotels aiming for an integrated solution with GDS, OTAs, and PMS connectivity.
• Independent hotels and chains wanting a customizable platform.
• Properties looking for quick onboarding and responsive support.

Not ideal if you prefer a simple, minimal system without extensive features or if you need a dedicated revenue management consultancy.

What Type of Hotel Should Use Xotels?

• Hotels focused on revenue management and strategic turnaround.
• Properties that prefer consulting services combined with reservation optimization.
• Independent hotels seeking expert advice to improve occupancy and revenue.
• Hotels willing to outsource parts of their revenue management to specialists.
• Hotels with existing CRS and distribution channels but needing expert guidance.

Not ideal if you want an all-in-one reservation platform or rapid technological deployment without consulting support.

Vertical Booking vs Xotels: The Bottom Line for Hotels

Vertical Booking offers a feature-rich, well-supported reservation platform with extensive integrations, proven recent reviews, and high user satisfaction. Its broad market presence and active customer base make it a reliable choice for hotels seeking operational control and automation.

Xotels, while strong in revenue management consulting, lacks recent user feedback or a modern, integrated CRS. For hotels prioritizing a ready-to-use reservation system with proven usability, Vertical Booking is the clear pick.

If you require a full reservation system with ongoing support and broad integrations, Vertical Booking is the recommended choice. Conversely, if your hotel needs strategic consulting primarily for revenue growth, Xotels offers expertise, but with less emphasis on the reservation platform itself.