Case Study

Camino Real Hoteles and the evolution of their reservations center with Asksuite: cutting-edge technology for exceptional service

Maria Rosa

Asksuite · 1月 27, 2025

Camino Real Hoteles optimized customer interactions with Asksuite's AI, automating inquiries and improving service across multiple properties.

Why it matters: In today’s competitive hospitality landscape, providing quick and effective service is crucial. The SLA Dashboard enables hotel managers to monitor service levels in real time, ensuring swift responses to guest inquiries and optimizing operational performance.

Asksuite’s AI Reservation Agent helped Camino Real Hoteles automate their reservations process, seamlessly handling 76% of inquiries without human intervention. This tool empowered the hotel chain to provide faster and more efficient service.

Top 3 Core Objectives: Scale service efficiency and provide fast responses without increasing staff workload.

Improve Communication Efficiency: Automate guest inquiries across different hotels.
Increase Direct Engagement: Enhance direct bookings by handling inquiries with AI.

"Both the hotel chain and the customer service team have reaped the benefits since they started using Asksuite’s solutions. In addition to the advantages for the reservations team—now able to focus on strategic actions and more complex negotiations—guests enjoy an innovative experience that exceeds their expectations. From the initial quote request to check-out, the chain’s exceptional service stands out, offering a more efficient and personalized experience."

Hector Velázquez

Digital Director

👍 Digital Director Hector Velázquez said that Camino Real Hoteles has significantly reduced repetitive tasks in the hotel chain's reservations center, enhancing operational efficiency with Asksuite technology.:

"Both the hotel chain and the customer service team have reaped the benefits since they started using Asksuite’s solutions. In addition to the advantages for the reservations team—now able to focus on strategic actions and more complex negotiations—guests enjoy an innovative experience that exceeds their expectations. From the initial quote request to check-out, the chain’s exceptional service stands out, offering a more efficient and personalized experience."

⚖️ The selection process: During their research process, Hector Velázquez evaluated Asksuite's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Asksuite was the best fit solution:

Digital Director Hector Velázquez said, about their decision: "The AI-powered Reservation Agent has enabled the company to stay ahead of technological trends, continuously improving and growing in this area."

📈 The results: The AI solution provided tangible improvements in both efficiency and guest satisfaction. By automating 76% of inquiries, Camino Real Hoteles enhanced their reservations process, saving time and providing better service.