Case Study

Time Savings & Transparent Handovers at Steigenberger Vienna

Stefanie Nooij

hotelkit · 9月 22, 2026

Steigenberger Hotel Herrenhof Vienna handles around 45 guest requests every day. With hotelkit, 75% are completed within 30 minutes, while digital handovers keep teams informed across shifts.

Why it matters: Guest requests used to be coordinated by phone and documented manually, leading to delays, misunderstandings and unclear responsibilities. hotelkit created a transparent digital process that helps teams respond faster and gives management better visibility into daily operations.

hotelkit is a hotel operations platform for internal communication and digital workflows. Steigenberger Hotel Herrenhof uses it to manage shift handovers, share updates, coordinate guest requests and analyze operational data such as peak times.

Top 3 Core Objectives: The goal was to replace manual communication with transparent digital workflows, improve shift handovers and speed up the handling of guest requests.

Improve team communication: Replace phone calls and manual documentation with a central digital communication process that keeps teams informed across shifts.
Speed up guest requests: Create clear responsibilities and transparent workflows so guest requests can be assigned, tracked and completed faster.
Increase operational visibility: Use recorded operational data to identify patterns such as peak times and support better staffing and service planning.

"“The hotelkit team helped us analyze our existing guest service processes to implement them optimally in a digital way.”"

Elisabeth Perwanger

General Manager

👍 General Manager Elisabeth Perwanger said that Optimize and implement guest service processes.:

"“The hotelkit team helped us analyze our existing guest service processes to implement them optimally in a digital way.”"

⚖️ The selection process: During their research process, Elisabeth Perwanger evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

General Manager Elisabeth Perwanger said, about their decision: "Only one quote"

📈 The results: hotelkit made communication and handovers more transparent while enabling faster handling of guest requests. Operational data also gives management greater visibility into peak times and staffing needs.

75% of guest requests are completed within 30 minutes.
Around 45 guest requests per day are managed through a transparent digital process with clear responsibilities.
Digitally recorded data helps management identify peak times and optimize staffing accordingly.