8 Ways Hotels and Resorts Can Achieve Resilience in the 2020s

概要

The hospitality industry is changing fast. In light of recent movements and trends that have had a significant impact on how hotels and resorts do business, the key to continuing success is thoughtfulness, innovation, and agility. What are hospitality leaders doing to ensure the best possible guest experiences in a new era? What are the strategies, the technology, and even the attitudes that will help organisations to meet present challenges and gain the insight needed to anticipate future ones? How do hotel and resort businesses create and maintain the resilience they need to stay competitive and profitable in a new decade?

学べること

• Embrace changing guest expectations
• Maximize the value of properties
• Keep staff connected
• Let data drive decisions
• Keep data secure
• Integrate machine learning to revenue forecasts
• and pricing
• Unify systems across locations in the cloud