Sandra H. from Benbria replied
Hello Jamie!
Thank you for taking the time to leave a review about the Loop Experience Platform. We're very happy to hear that your guests and managers love using the product and that it is providing a positive experience overall to the Sandals brand.
We're sorry to hear that Support Response Times have been delayed on our end. We pride ourselves in supporting the needs of our customers in a timely way. A member of our team will reach out to you directly to discuss any needs that haven't been met and ensure that everything is running smoothly on your end.
We are constantly updating the Loop product, so thank you for sharing your feedback on the Reporting Dashboard. Getting feedback from our customers is a key way to help influence our product roadmap and ensure we are providing the best possible product to suit your needs.
Take Care and Stay Safe!
