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Loop is a very user-friendly Guest-Engagement Tool from both the standpoint of the Guest as well as the Manager. It provides a very easy-to-use, intuitive and reliable way for guests to communicate instantly with resort personnel. It especially caters to guests who prefer the convenience of digital interaction and service whilst they enjoy their vacation without any hassle. The platform is also ever-evolving with regularly slated updates and additions which constantly adds value to the operations.
何が嫌いですか、または改善できると思いますか?
N/A (The Benbria Team is always working to improve the platform and the features it provides).
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
5.0/5
ROI
5.0/5
実装
5.0/5
Loop is a very user-friendly Guest-Engagement Tool from both the standpoint of the Guest as well as the Manager. It provides a very easy-to-use, intuitive and reliable way for guests to communicate instantly with resort personnel. It especially caters to guests who prefer the convenience of digital interaction and service whilst they enjoy...
Brookstreet Hotel and the Marshes Golf Club have utilized Benbria Loop for the past few years. Loop has allowed our guests to communicate quickly and effectively with members of our team. Our meeting and event guests love the technology as we can be quick to respond to requests from multiple meeting rooms, and customers revieve an instant response to thier request from our team. This also has impact on our labour as we can dispatch all type requests to multiple departments through our guest service/reservation attendants for a quick response. No more waiting on the phone for confirmation, or for a manager to visit the room in person. Benbria Feedback tool allows us to easily customize customer touch points with a quick survey at kiosks located throughout the hotel. Another great feature is the ability to adjust questions for different outlets across our whole facility.
何が嫌いですか、または改善できると思いますか?
For our property the ability to add the suite of Benbria messaging in the form of an easily navigatable app would add to the experience.
4.5
優秀な
使いやすさ
4.0/5
顧客サポート
5.0/5
ROI
4.0/5
実装
5.0/5
Brookstreet Hotel and the Marshes Golf Club have utilized Benbria Loop for the past few years. Loop has allowed our guests to communicate quickly and effectively with members of our team. Our meeting and event guests love the technology as we can be quick to respond to requests from multiple meeting rooms, and customers revieve an inst...
Convenient way to reach your guests, and interact on a personalized level. Easy to build templates, and easy to navigate the software.
何が嫌いですか、または改善できると思いますか?
Support. Non reliable, and do not get back in a timely manner. Not available on the weekends. System seems to be lagging lately, and I cannot upload large amounts of data. (Contacts, we are not integrated).
2.0
貧しい
使いやすさ
4.0/5
顧客サポート
0.5/5
ROI
4.0/5
実装
3.0/5
Convenient way to reach your guests, and interact on a personalized level. Easy to build templates, and easy to navigate the software.
Excellent customer service with a dedicated and professional team who have worked in close collaboration with us over the past 6 months to develop a revised location structure within Loop, in addition to a fully functional Chabot.
These enhancements have allowed us to better communicate with our guests throughout their journey and link them to a new digital in house experience. We have also seen a higher engagement within loop with guest conversations.
From a customer service perspective, the experience has been five-star. The team have been exceptional and have put a lot of time and effort into getting everything set up correctly and making changes based on feedback in an efficient manner and timely manner.
何が嫌いですか、または改善できると思いますか?
From a technology perspective, the product is great, however, there are a few areas, which could be improved upon such as better analytics within Loop to analyse broadcast messages, guest feedback, and questions.
The ability to segregate pre arrival Chabot’s by property offering guests a unique and personalised Chatbot experience, this is a key focus as the collection of properties continues to expand.
Overall the Benbria team continually resolve technical issues in an efficient and timely manner meeting all deadlines set, and will always take the time to walk you through the steps of how to manage the software
5.0
優秀な
使いやすさ
4.5/5
顧客サポート
5.0/5
ROI
N/A
実装
4.5/5
Excellent customer service with a dedicated and professional team who have worked in close collaboration with us over the past 6 months to develop a revised location structure within Loop, in addition to a fully functional Chabot.
These enhancements have allowed us to better communicate with our guests throughout their journey and link...
Prior to the Pandemic, Loop was a key tool in helping us communicate with our guests about their needs while on the run to conferences or meetings. Post Pandemic it has become invaluable as many guests prefer communicating using their own electronic devices.
何が嫌いですか、または改善できると思いますか?
We would love to see the ability to share property welcome letters and menus in the form of pdf files
5.0
優秀な
使いやすさ
4.0/5
顧客サポート
4.0/5
ROI
4.0/5
実装
4.0/5
Prior to the Pandemic, Loop was a key tool in helping us communicate with our guests about their needs while on the run to conferences or meetings. Post Pandemic it has become invaluable as many guests prefer communicating using their own electronic devices.