Cindy B. from Innkeepers Advantage replied
Glen, Thank you for your detailed and thoughtful review!
We’re glad to hear the system is meeting your needs across everything from direct bookings to check-in/check-out and multi-room reservations. It’s also great to know our support team has been helpful and responsive in navigating feature changes and compliance needs.
We appreciate your honest feedback about the documentation. We're happy to share that a full set of updated help documents is currently in development and will be released soon. This new documentation will provide clearer guidance on reports, discounts, and other advanced features—making it easier to explore and use the system independently.
Thanks again for your support and valuable input—it helps us continue improving!
Cindy Bachmann
Innkeeper's Advantage
