Vickie M. from alliants replied
Hello John,
Thank you for taking the time to write a review, we truly value your feedback as it helps us understand where we need to improve our platform.
I will message you directly about the guidelines for how messages come in, are transferred, escalated, etc. to ensure a guest is responded to in a timely manner. This may be why you are seeing messages routed through other departments. Each hotel determines this routing but we are happy to assist with any recommendations.
Also, we're sorry if you're not fully happy with our customer service. We work very closely with your management team and have regular calls with them. If we've missed an opportunity to respond to you directly, please do let us know so we can ensure any query is met responsively.
Thank you again for taking the time and do let me know if you wish to discuss your areas of concern further.
With much appreciation,
Vickie and Team Alliants
