何が一番好きですか？
It was very easy to migrate into, and the on-boarding experience was simple as well. Took less than a day to get everything up and running, and staff were able to communicate back and forth with very little training. It has allowed our guests to reach someone at the desk without having to pick up the phone and ask the basic questions like if we have a shuttle or if pets are allowed on property. Eliminates the redundancy as well of answering the basic questions with auto responses.
Recommend to Others? Yes
Customer Since: 2017
Success Metrics:
We track guest feedback and scores rather closley and have seen a huge increase in guest satisfaction, especially in working order of things, due to the app and its PM program. Our guests have been very receptive to the widget online as well, with constant communication increased.
何が嫌いですか、または改善できると思いますか？
At this time, I have not experienced any thing I have not liked about the product. If there is a way to drive more bookings through direct links to room types etc. I can see this as a plus. The chat also assigns a random number to guest, if maybe we could get a first name or telephone number attached, we can reach out directly if people do not want to continue using the chat and would rather us reach out to them.
Feature Request:
If it could display the other OTA websites prices during rate inquiries to show that maybe the best deal is not booking with them, but through us. Allowing us to notify the guest that someone has come up to the desk, and we will be right back with them as soon as possible, or offer another outlet to reach back like an email or phone number.
