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Review of Loopon

10
Get to know what guests consider strengths and weaknesses
Front office manager from 200 to 499 ルーム Boutique Hotels in Sundsvall (Sweden)
検証済み
7 年前
レビューした製品
評判管理
ゲスト調査ソフトウェア
何が一番好きですか？
Good to get to know what the guests consider our strengths and weaknesses. Good to be able to communicate with the guests. Good to be able to compare with other hotels in our chain. Awakens the competitor in ourselves. Good to be able to see the score on departmentlevel.
何が嫌いですか、または改善できると思いますか？
Unfortunate that when comparing with other hotels, no minimum amount of reviews is demanded before you´re in the "competition" with other hotels. It's enough to have one top-score review to be in the lead for the whole month.
5.0
優秀な
使いやすさ
5.0/5
顧客サポート
4.5/5
ROI
N/A
実装
N/A
Simon F. from Loopon replied
Thank you so much for your review! Regarding the minimum amount of reviews I completely see your point; there is however a color coding system, if a hotel name is marked with red it means they haven't collected enough e-mail addresses to their guests for the results to be considered statistically relevant (but might still be at the top of the list even if they're marked red). I'd like to welcome you to contact our support e-mail with a concrete example of the issue you're mentioning, and we'll have a closer look if there is any report where this is not clear enough.

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