何が一番好きですか?
They have a support team based locally in the Philippines so there's no language barrier. They can also be contacted through call, text and email. Their system is user-friendly and self-explanatory. This is highly advisable especially to small hotels.
何が嫌いですか、または改善できると思いますか?
The system is best for small hotels but for bigger hotels who are willing to pay millions for a complicated service, then this is not for them. It would be good to add more features to make it more competitive to more well known brands..