何が一番好きですか?
Response times to questions/concerns and for help is most important. Hello Shift support is quick, efficient and they are involved.
Being able to 'text' msg our guests prior/during/after their stay is the next big thing... their system allows us to keep up & keep in touch with our guests.
何が嫌いですか、または改善できると思いますか?
Being able to customize reports - but improvements and updates happen often.
Seemless interfacing could be improved but its not a deal breaker.