何が一番好きですか？
The system is very intuitive and easy to use. There are many reports and performance keys available. It is easy to create new bookings and the diary is great. The fact that you may see the source of each booking is great. It-s really easy to have a better idea of how many bookings are coming directly through your webpage and how many from other booking platforms.
The fact that you may manage everything from your phone is excellent. With a small property as ours, set for a self check in is the perfect way to manage your business from everywhere in the world really. This system allows you to work smarter and not harder and this is all I love about it.
何が嫌いですか、または改善できると思いますか？
I appreciate the chat line, but some times it takes a long time to have answers for simple issues that by phone could be sort in a couple of minutes. Having a human approach it should be always an important element in terms of customer serviceI ve been often sent the link from eviivo accademy, but the reason I wanted to get in touch was because I prefered a quicker way to find a solution. Not all the people involved in the chat line are willing to run the extra mile for you and to give you the help before they send the link. Sometimes you make the question and they send the link straight away, and this puts me off.. I had a very good feedback from Traistan and Sarah.
We are still learning how to use it at its best as we opened only 3 weeks ago but I can see things getting easier and the system will be improved on those areas that must be adapted in line with the new payments higher security checks from the bank of England for example.
The background options are limited at the moment and we struggled to find one near to the theme and colours of our website.
The online customer service or the chat line should be available during the busiest days of the week in hospitality which are Saturday and Sunday.
