何が一番好きですか？
It's easy and user-friendly. It takes no time to train new employees on how to use it. The business rules are pretty simple so automating tasks is not hard. The more automation we have used, the more my employees have been able to focus on guest service. The small trival tasks (even though extremely important) are getting done without all the work.
The team at Amadeus listens to its users. They take the feedback from users and make changes. All of the people I've worked with at Amadeus have actually held operations positions in Housekeeping, Front Desk, etc. When you ask questions or have ideas, they totally get what you need and help you get there.
The support team is so friendly and helpful. They are knowledgeable and do not make you jump through hoops. I typically speak with the same few people each time I call, so I don't feel like I'm calling a support desk.
何が嫌いですか、または改善できると思いますか？
There are a few cumbersome functions that seem very easy to fix.
You can't really attach an email/text to a user and it work consistently. If you sign into a device, it logs you out of receiving email notifications, because an email is considered a device. Seems like if they had a field for Email, Text, and Device, users would have streamlined communication without a lot of extra work.
On the orders console, there is no column for date time the order was submitted. Seems so simple that a user would want to look at/sort the info without having to open each ticket individually.
I wish the thick client software would give notifications like a device. There are many employees that use a desktop and will not see new work without refreshing their screen. There is no push. If they could get notifications, I would be able to have more departments on HotSOS.
The consulting fees are extremely high and difficult for smaller properties to get approved. $1000 a day usually. It's really helpful to find other users in the industry to come help you with learning the back end and business rules.
