何が一番好きですか?
It is very easy to use...everything is at the top bar which makes it easy to find an account, contact, put a piece of business in, etc.
何が嫌いですか、または改善できると思いますか?
Their customer service is terrible!!! I also wish they had more functionality for hotels. It is difficult to put your contracts in there and change things, since every piece of business is different. The training is bad. I also wish it would auto-schedule tasks for following up with clients.