Vickie M. from alliants replied
Hello William,
We're so pleased you are happy with the Alliants Experience Platform. We strive to create products which adds value to the guest experience whilst easing some of the responsibilities of the hotel team.
We are able to offer you some soft-bots should you wish to further explore some automated responses. However, the closing of conversations automatically is still an area we wish to explore further. We wouldn't wish a guest's query to go unanswered and the hotel not being aware of it because the conversation was automatically closed. We are always happy to discuss case scenarios with you to come up with a creative solution together.
Thank you again for your continued support!
Team Alliants
