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FOOD & BEVERAGE
Sage Hospitality Group Elevates F&B Performance with Hotel Effectiveness by Actabl
Not yet verified
This case study hasn't been verified by Sage Hospitality Group yet
Hospitality development, investment and management company, Sage Hospitality Group, was looking to modernize labor planning, improve operational efficiency and enhance the team experience across its Sage Restaurant Concepts. By implementing Hotel Effectiveness by Actabl, the company not only achieved cost savings, it also improved team morale.
Why it matters:
Food and beverage operations within hotels have become more complex and costly. Restaurants must balance creative, high‑touch hospitality with unpredictable covers and labor demands. Without precision in scheduling and staffing, operations can suffer inefficiencies, elevated costs, and team fatigue.
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Sage recognized that legacy methods—manual spreadsheets and reactive scheduling—were no longer suitable. They needed a smarter, scalable solution that could support both financial targets and team well‑being.
Top 3 Core Objectives:
F&B operations are challenging. Sage Hospitality was looking for ways to empower its F&B leadership team, to help them deliver on service excellence while also ensuring that team schedules were optimized for service delivery and profit.
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Modernize labor planning: Replace manual tracking with advanced tools for predictive, stable scheduling.
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Improve operational efficiency: Reduce labor waste, manage banquet staffing nuances, and align deployment with demand.
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Enhance team experience: Provide reliable schedules that support associate satisfaction, reduce turnover, and elevate guest service.
Innovators Mentioned
Sage Hospitality Group
Actabl
Mary Dobreff
The hotelier hasn't yet verified the case study.
VP of Operations Finance
Sage Hospitality Group
"We saw a 3% labor savings year over year in Q1 2025, even with rising wages. Hotel Effectiveness is paying for itself."
Mary Dobreff
VP of Operations Finance
👍 VP of Operations Finance
Mary Dobreff
said that Hotel Effectiveness had an immediate impact on labor savings:
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"We saw a 3% labor savings year over year in Q1 2025, even with rising wages. Hotel Effectiveness is paying for itself."
⚖️ The selection process:
During their research process, Mary Dobreff
evaluated Actabl's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Actabl was the best fit solution:
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VP of Operations Finance Mary Dobreff said, about their decision: "We got really amazing pitches from other labor management companies. But what really resonated with us was the feedback from our property teams. They liked Actabl. The integrations were there. And we realized the value could scale if we rolled it out across the portfolio."
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The results:
The outcomes were measurable across operations, finance, and culture.
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Cost savings: 3% year‑over‑year labor savings in Q1 2025, despite rising wages—showing a strong ROI.
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Time savings: Finance teams spent less time managing spreadsheets and more time on strategic initiatives. Managers could shift from behind-the-screen staff management to walking the floor.
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Stronger team morale: Reliable scheduling fostered trust and reduced turnover in a tight labor market. Balanced schedules empowered associates, contributing to service consistency and guest satisfaction.
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