The IRIS Hotel App Enriches the Guest Stay and Boosts F&B Revenue at The Gonville Hotel

FOOD & BEVERAGE

The hotel wanted a guest app that would enable them to efficiently manage guest requests and fulfil F&B orders effectively and profitably.

Why it matters: They needed to streamline operations, drive revenue and minimise the reliance on their front desk team.

The IRIS F&B ordering and service request app empowers hoteliers to reach guests in a way that suits them and enables guests to send direct requests to specific departments. It increases guest satisfaction and accelerates revenue generation for hotels.

Top 3 Core Objectives: The hotel wanted an app that would elevate the guest experience and streamline operational processes for staff.

Efficient service requests: The hotel required an integrated piece of software to easily allow guests to order room service items to their bedrooms and make requests for extra amenities and services.
Lighten the workload: They wanted a digital solution to minimise reliance on the Reception team when guests called for room service and/made requests as they are not always available to take orders.
Enrich the guest stay: The hotel wanted to provide the guests with a wealth of hotel and local information so they had everything they needed for a more memorable stay.

"Room service options through IRIS is one of the best features, the ability to swap and change menus as we wish is excellent. The app enriches our guest’s stay by giving them the ability to order food and drink through a very easy to use app, as well as making requests for any further services they require."

Malcolm Wyse

General Manager

Innovators Mentioned

The Gonville Hotel

IRIS Systems

Malcolm Wyse

General Manager

The Gonville Hotel

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👍 General Manager Malcolm Wyse said that Overall, IRIS works very well as an integrated system for guest requests:

"Room service options through IRIS is one of the best features, the ability to swap and change menus as we wish is excellent. The app enriches our guest’s stay by giving them the ability to order food and drink through a very easy to use app, as well as making requests for any further services they require."

⚖️ The selection process: During their research process, Malcolm Wyse evaluated IRIS Systems's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that IRIS Systems was the best fit solution:

General Manager Malcolm Wyse said, about their decision: "IRIS has without a doubt streamlined our processes and allowed us to provide a very 21st century addition to our guest’s experience. We would definitely recommend IRIS!"

📈 The results: By automating processes and sharing tasks across departments, resources have been optimised, service requests are managed more effectively and the guest experience has been enhanced.

Easy ordering with QR codes- the QR code for the app is promoted throughout the hotel giving guests a clear means of accessing the platform wherever they are in the property, on their own device.
Improved turnaround times -the hotel has streamlined operations and saved time with digital processes. The team can now serve guests quicker, focus on other tasks and deliver an exceptional experience
Wealth of information- guests can access hotel and local area information with the guest directory, giving them everything they need to enrich their stay and make it even more memorable

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