Mobile Access provides participating Quest Apartment Hotels New Zealand locations with a custom-tailored digital key solution ensuring heightened convenience and security.

Adopt a digital key: Quest Apartment Hotels New Zealand desired a digital key solution that could be rolled out to existing properties as well as properties currently under construction. The ability to extend the solution to additional locations was especially vital as the brand stays on track with its goal of operating a total of 51 properties in New Zealand and Fiji by 2026. To ensure guest ease-of-use and high adoption rates, Quest Apartment Hotels required an effective digital key solution to be able to integrate with the Quest mobile app.

Quest mobile app integration: Quest mobile app integrationThe Quest app serves as the ultimate digitalized touchpoint for guests seeking to manage and personalize their stay experience. To maintain this capability from check-in to check-out, Quest Apartment Hotels would require a digital key solution to be able to integrate seamlessly with its existing app platform. Although elevating guest experiences with enhanced convenience was a core goal, Quest brand leadership additionally sought a solution that could simultaneously boost property security and guest safety.

Advanced digital key security: Enhancing guest experiences does little good if it comes at the cost of a reduction in hotel security. Quest Apartment Hotels therefore set a requirement of any adopted solution to also feature advanced security capabilities, sidestepping potential risks of digital key data being stolen and falling into the wrong hands.