How the Residence Inn Rehoboth Beach Increased Staff Tips by 5X

GUEST EXPERIENCE

The Residence Inn is a long-term stay property nestled in Rehoboth Beach, Delaware. For many of their guests, it's their home away from home, and they develop meaningful relationships with the staff.

Why it matters: Many of their guests wanted to express their appreciation for housekeeping staff, but would routinely not have cash to tip them.

Housekeepers would often have weeks where they would receive no tips at all, or only get $20-40 total.

Top 3 Core Objectives: By deploying Canary's Digital Tipping solution, The Residence Inn Rehoboth Beach wanted to show staff that their hard work didn’t go unnoticed.

Incentivize Staff: The Residence Inn wanted to incentivize their employees who routinely went above and beyond to make guests feel at home.
Increase Service Scores: The Residence Inn hoped to increase their guest service scores due to the overall increase in employee happiness.
Improve the Guest Experience: Guests often felt disappointed that they weren’t able to thank their housekeepers, and are now delighted they can tip right from their phones.

Innovators Mentioned

Residence Inn Rehoboth Beach

Canary Technologies

Jerry Bellistri

Area General Manager

Residence Inn Rehoboth Beach

"Since bringing Canary on, the average tip has definitely increased. And the housekeeper gets it directly into their bank account, so it’s really seamless."

Jerry Bellistri

Area General Manager

👍 Area General Manager Jerry Bellistri said that Canary helped The Residence Inn Rehoboth Beach has significantly impacted how much their housekeepers make from tips::

"Since bringing Canary on, the average tip has definitely increased. And the housekeeper gets it directly into their bank account, so it’s really seamless."

⚖️ The selection process: During their research process, Jerry Bellistri evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Area General Manager Jerry Bellistri said, about their decision: "Canary was so easy to roll out. I was very much involved in the process of implementing it and I’m glad we have a way to provide these interactions."

📈 The results: By implementing Digital Tipping, the property has been able to hit all of the goals they set out to.

With Canary, staff have received tips more frequently and in higher amounts.
In the first month of using Digital Tipping, guest service scores rose by 7%.
The staff is so excited to be recognized and appreciated, resulting in greater employee satisfaction.

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