毎週のニュースレター「Hotel Tech Insider」を購読する
Accor、Marriott、Viceroy、Shangri-La、Rosewood、Expedia、AirBnB などのトップ ブランドの 100,000 人のエグゼクティブに加わり、最新のイノベーションと洞察を週に 1 回メールで受け取りましょう。
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GUEST EXPERIENCE
How The Maxwell Hotel Increased Upsells & Staff Efficiency With Canary
Verified case study
Hotel Tech Report has reached out to hoteliers at The Maxwell Hotel to verify this case study.
The Maxwell Hotel needed a way to up-level their guest arrival experience and streamline operational efficiency. Additionally, they wanted to take upselling responsibilities off of the front desk so guests experienced nothing but a warm welcome when they stepped onto the property.
Why it matters:
After a few challenging years dealing with the effects of COVID-19, the management team at The Maxwell Hotel needed to find was to save on operational costs and keep up with changing consumer expectations.
-
Canary's Guest Management solutions make it easy for guests on the go to check-in before they arrive at the property, select upsell packages, message back and forth with their hotel and reduce chargebacks and fraud.
Top 3 Core Objectives:
By deploying Canary's Check-In, Upsells, Messaging and Digital Authorizations solutions, The Maxwell Hotel wanted to created an overall guest journey that leveraged technology to augment the experience.
-
Streamline the guest experience: The Maxwell Hotel needed to create an arrival experience that involved more personality and less paperwork.
-
Improve operational efficiency: During the pandemic, staffing shortages became a common issue in the hospitality industry. The Maxwell Hotel hoped that the right technology solutions could help them operate more efficiently with less staff.
-
Increase revenue: The management team at The Maxwell Hotel wanted a more effective way to push upsells to guests than simply having a front desk agent make a sales pitch upon arrival.
Canary Technologies
Canary Upsells is the complete upselling tool for hotels that immediately increases revenues.
4.8
869 REVIEWS
Innovators Mentioned
Canary Technologies
Lacey King
Hotel Tech Report reached out to Lacey King who verified this case study.
General Manager
The Maxwell Hotel
""People are always excited to come in and say they've already done the online check-in. It's like we've welcomed them to the hotel before they even arrive.""
Lacey King
General Manager
👍 General Manager
Lacey King
said that Guests at The Maxwell Hotel love the new check-in process with Canary.:
-
""People are always excited to come in and say they've already done the online check-in. It's like we've welcomed them to the hotel before they even arrive.""
⚖️ The selection process:
During their research process, Lacey King
evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:
-
General Manager Lacey King said, about their decision: "Canary certainly makes us more efficient"
📈
The results:
The Maxwell Hotel was able to significantly improve the guest experience at the front desk, drive more upsell revenue and operate more efficiently.
-
The front desk experience at The Maxwell Hotel no longer involves the handing back and forth of paperwork and is much more pleasant for hotel staff members and guests alike.
-
The Maxwell Hotel is now effortlessly driving upsells through Canary's platform as a part of the check-in process. Upsells are up 200% since implementing Canary.
-
The team at The Maxwell Hotel has increased responses times to guests inquiries and improved staff efficiency by 20%.
You may also enjoy
パーソナライズされた製品推奨事項を取得する
製品推奨アドバイザー
