Cloudbeds helps multiprop group TTM Hospitality run a seamless and ‘contactless’ operation

GUEST EXPERIENCE

TTM Hospitality is a property management group dedicated to transforming underutilized properties into modern, technology-driven accommodations that optimize revenue.

Why it matters: Their journey began with the Dew Duck Inn, a modest Montana property they transformed into a high-tech, low-stress wilderness retreat. Featuring keyless entry with smart lock technology, The inn offers visitors to Plains, Montana, a charming, locally inspired stay with all the conveniences of a big-city hotel.

With four additional properties across the U.S., TTM Hospitality continues — with the help of Cloudbeds — to bridge the gap between traditionally operated properties and today’s modern short-term rentals.

Top 3 Core Objectives: TTM Hospitality Co-Founder Ryan Lloyd sought an innovative, intuitive solution with strong multi-prop and 'contactless' functionality — something that would help him efficiently manage operations remotely while minimizing overhead costs.

Contactless guest journey: The group wanted a solution that enabled keyless entry with smart lock technology, and the managing of guest interactions primarily through text
Multi-property functionality: The group wanted a olsution that made managing its for properties more streamlined and efficient
Easy to use: Intuitive, efficient, and hassle-free operations

Innovators Mentioned

Cloudbeds

Ryan Lloyd

Co-Founder

TTM Hospitality

"Cloudbeds, and I say this to anyone that will listen, is probably the most intuitive PMS that I’ve ever worked with. I’ve used some super complex systems that were completely unnecessary — the UX was overbearing and you had to spend so much time training in order to just start using it."

Ryan Lloyd

Co-Founder

👍 Co-Founder Ryan Lloyd said that On Cloudbeds' ease of use:

"Cloudbeds, and I say this to anyone that will listen, is probably the most intuitive PMS that I’ve ever worked with. I’ve used some super complex systems that were completely unnecessary — the UX was overbearing and you had to spend so much time training in order to just start using it."

⚖️ The selection process: During their research process, Ryan Lloyd evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Co-Founder Ryan Lloyd said, about their decision: "Cloudbeds is different. It’s so intuitive from a UX standpoint that it was super easy to pick up on. Even the more complex processes, like connecting to different OTA channels, are the easiest I’ve experienced."

📈 The results: TTM Hospitality continues — with the help of Cloudbeds — to bridge the gap between traditionally operated properties and today’s modern short-term rentals.