Provide 24/7 support for Hiisi guests in any language with no front desk or additional staff.

GUEST EXPERIENCE

The Hiisi Homes & Hotels Case presents an innovative way of supporting guests from all over the world at any time and any language.

Why it matters: This study is important to show that with Easyway your hotel can provide support at any time for their guests without needing to pay additional staff or even to worry about getting workers that speaks different languages.

When Hiisi Homes & Hotels first opened, they relied on email for all guest communication post-booking, so guests were only hearing back from Hiisi one or two days after sending in a query. Also since many of their guests were expats and business travelers, they were searching for a way to communicate and overcome language barriers to provide excellent customer support and that's how Easyway comes in. The company made it a 24/7 support for Hiisi guests in any language with no front desk or additional staff aside from maintenance.

Top 3 Core Objectives: The study objectives were focused on the main theme: Help Hiisi Homes & Hotels to have a 24/7 support messaging software using two-way translation for people all over the world.

Full Translation Messages: Using easyway's 2-way translation to write guests in their native language instantly.
Support 24/7: Guests will be abble to reach out at any time through Whatsapp and get a prompt response.

"The Easyway helped us in our biggest bottlenecks of the company. Now we can help all of our guests on their native language and desired messaging method helping us provide best possible service for our guests."

Markus Veikkolainen

[email protected]

Innovators Mentioned

Hiisi Homes & Hotels

Easyway

Markus Veikkolainen

[email protected]

Hiisi Homes & Hotels

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👍 [email protected] Markus Veikkolainen said that Easyway helped us in our biggest bottlenecks of the company:

"The Easyway helped us in our biggest bottlenecks of the company. Now we can help all of our guests on their native language and desired messaging method helping us provide best possible service for our guests."

⚖️ The selection process: During their research process, Markus Veikkolainen evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:

[email protected] Markus Veikkolainen said, about their decision: "I choose Easyway because they showed us efficiency, innovacion and safety with a professional team, very well trained and ready to help"

📈 The results: The case had extraordinary results that worked exactly as intended.

Success with 24/7 messaging software helping every guest whenever and however they need it.
Succes using the easyway's 2-way translation to write guests in their native language instantly
On average, guests exchange 16 messages throughout a one-week stay.