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How a Boutique Hotel Boosted its Revenue and Guest Satisfaction Using Easyway's GRM
Verified case study
Hotel Tech Report has reached out to hoteliers at MIO by Amano to verify this case study.
How MIO by Amano, a boutique hotel in Munich, maximize their incremental sales and boost revenue, while also translating guest satisfaction into reviews- all using Easyway's GRM platform
Why it matters:
Easyway's customizable platform allows hotels of all shapes and sizes to leverage each feature to their personal needs- be it increasing revenue, improving operations or generating higher guest engagement and reviews.
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Easyway's customized guest messaging allows you to select your guests' journey- from booking to post departure.
Top 3 Core Objectives:
Boost revenue and increase guest engagement and satisfaction.
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Boost revenue: Effectively share all of MIO's upsell offers with guests in order to increase incremental sales and boost revenue
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Enhance guest experience: Improve the guest experience throughout their journey- from pre-arrival to check-out, and receive more feedback and reviews
"The ease with which we can now communicate with our guests has greatly improved our upselling capabilities. Guests love the instant communication to and how easy it is to reach us, which helps us provide the best service and have happy guests."
Nico Rasp
Hotel Director
Innovators Mentioned
MIO by Amano
Easyway
Nico Rasp
Hotel Tech Report reached out to Nico Rasp who verified this case study.
Hotel Director
MIO by Amano
👍 Hotel Director
Nico Rasp
said that A great platform that ticks all the boxes:
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"The ease with which we can now communicate with our guests has greatly improved our upselling capabilities. Guests love the instant communication to and how easy it is to reach us, which helps us provide the best service and have happy guests."
⚖️ The selection process:
During their research process, Nico Rasp
evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:
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Hotel Director Nico Rasp said, about their decision: "Easyway's platform ticks all the boxes for us."
📈
The results:
By customizing Easyway's GRM platform to fit their needs, MIO by Amano were able to provide a more personal and higher level of service to guests throughout their journey. This resulted in both higher guest satisfaction and feedback and increased incremental sales.
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Easyway's guest portal makes it easy to share the hotel's offers in an accessible way, which makes it easier and faster for guests to make purchases- resulting in higher sales and an increase in revenue.
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By harnessing Easyway's guest messaging, MIO by Amano are able to easily reach out to guests as they check out and request their feedback in a hassle-free manner.
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