Case Study

How MUSA Lago Di Como Transformed Its Guest Journey with Goki

Dylan Firn

Goki · 10月 16, 2023

MUSA Lago Di Como, a luxury establishment on Lake Como, has revolutionised its guest experience and operational efficiency through a strategic partnership with Goki.

Why it matters: In an industry where guest satisfaction and operational efficiency are paramount, MUSA Lago Di Como's adoption of Goki's smart lock solutions serves as a benchmark for luxury hospitality.

Goki's smart locks provide MUSA Lago Di Como with a secure and aesthetically pleasing door lock solution, simplifying the check-in process by allowing guests to use a mobile app or pin codes, thereby eliminating traditional key cards and reducing operational costs.

Top 3 Core Objectives: MUSA Lago Di Como aimed to elevate the guest experience while streamlining operations and aligning with the hotel's unique design and ambience.

Aesthetic Integration and Experience: The hotel sought to find a door lock solution that not only fit aesthetically with the hotel's design but also improved the overall guest experience.
Streamlined Check-in: MUSA Lago Di Como aimed to improve the check-in process by reducing paperwork and eliminating unnecessary barriers for guests.
Sustainability Focus: The hotel wanted to implement a solution that would contribute to its sustainability initiatives, including reducing plastic usage.

"Goki has significantly contributed to the operational efficiency of MUSA Lago Di Como. The ease of use and streamlined experience have resulted in no negative feedback from guests."

Robert Moretti

Executive Director

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👍 Executive Director Robert Moretti said that Game-changing:

"Goki has significantly contributed to the operational efficiency of MUSA Lago Di Como. The ease of use and streamlined experience have resulted in no negative feedback from guests."

⚖️ The selection process: During their research process, Robert Moretti evaluated Goki's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Goki was the best fit solution:

Executive Director Robert Moretti said, about their decision: "When I discovered Goki, I found it to be the perfect combination of software, hardware, and price range that matched our needs."

📈 The results: The implementation of Goki has led to overwhelmingly positive feedback from guests and significant operational efficiencies, including cost savings.

Guests have praised the ease of use and convenience offered by Goki, whether they prefer using the app or pin codes.
The hotel has achieved operational efficiencies by eliminating physical key cards, thereby reducing costs and its environmental footprint.
The seamless integration of Goki with the hotel's management system has streamlined the guest journey and is under consideration for future enhancements like control of lights and air conditioning.