Elounda Hotels and Resorts Generates €200,000 in New In-Room Revenue in One High Season with SuitePad

GUEST EXPERIENCE

Elounda Hotels and Resorts, a luxury hotel group on Crete, runs SuitePad in 365 rooms. In the 2025 high season from May to September, guests placed €200,000 in orders from the room, spent more than five minutes per session, and skipped 1,077 cleanings through the Green Option.

Why it matters: It shows that a luxury resort can turn the guest room into a revenue channel without aggressive selling or extra pressure on staff. Guests order more when services are easy to find and book.

SuitePad replaces the room phone with an in-room device. At Elounda, guests use it to browse services and experiences, place orders whenever it suits them without calling the front desk, and skip a cleaning through the Green Option.

Top 3 Core Objectives: Elounda wanted to keep its level of personal, luxury service while handling rising guest expectations, seasonal peaks and operational pressure.

Make Services More Accessible: Guests should be able to discover and book services and experiences at any time, without waiting or calling.
Reduce Workload in Season: Fewer routine calls and questions reaching the front desk during the busiest months.
Support Sustainability with Guests: Give guests a simple way to skip cleanings they don't need.

Innovators Mentioned

Elounda Hotels and Resorts

SuitePad

Marina Kokotos

Owner of Elounda Hotels and Resort

Elounda Hotels and Resorts

"What surprised us most was how naturally the tablets blended into the stay. Guests didn't see them as technology. They saw them as part of the room."

Marina Kokotos

Owner of Elounda Hotels and Resort

👍 Owner of Elounda Hotels and Resort Marina Kokotos said that Owner Marina Kokotos said guests saw SuitePad as part of the room rather than as technology::

"What surprised us most was how naturally the tablets blended into the stay. Guests didn't see them as technology. They saw them as part of the room."

⚖️ The selection process: During their research process, Marina Kokotos evaluated SuitePad's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SuitePad was the best fit solution:

Owner of Elounda Hotels and Resort Marina Kokotos said, about their decision: "We didn't change our service philosophy. We simply made access to our services easier and the results followed naturally."

📈 The results: In one high season, the in-room device became a new revenue channel for the group, with strong guest engagement and measurable housekeeping savings.

€200,000 in revenue from orders placed on the in-room devices between May and September 2025
More than 5 minutes average session time, with fewer routine calls reaching the front desk
1,077 skipped cleanings and €8,616 in operational savings through the Green Option