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GUEST EXPERIENCE
Canalside Inn reinvents its guest experience with Whistle
Verified case study
Hotel Tech Report has reached out to hoteliers at Canalside Inn to verify this case study.
The Canalside Inn is an award-winning boutique hotel located in downtown Rehoboth Beach, Delaware, that wanted to transform its guest experience with contactless technology.
Why it matters:
After renovating an outdated property, the new owners of Canalside Inn knew they needed a guest engagement platform to help them reinvent their guest experience.
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Whistle was a holistic solution that would transform Canalside's guest experience, identify issues while guests were on-property, and seamlessly integrate with Cloudbeds, its property management system.
Top 3 Core Objectives:
Canalside Inn wanted to streamline operations while improving the guest experience with contactless technology.
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Reduce labor costs: Canalside Inn wanted to reduce the time staff spent manually checking in guests and responding to common requests.
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Improve guest satisfaction: Canalside Inn wanted to connect with guests throughout the entire guest journey from discovery to post-stay through their preferred form of communication.
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Increase upsell opportunities: Canalside Inn wanted to increase ancillary revenue with add-ons and services.
"Whistle is an incredible platform that transforms and automates guest communication. Harnessing the power of Whistle reduced our workload and errors, while improving upsells and guest satisfaction."
Bryan Deptula
Owner
Innovators Mentioned
Canalside Inn
Whistle
BD
Bryan Deptula
Hotel Tech Report reached out to Bryan Deptula who verified this case study.
Owner
Canalside Inn
👍 Owner
Bryan Deptula
said that Whistle was the only holistic solution that would change its guest experience:
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"Whistle is an incredible platform that transforms and automates guest communication. Harnessing the power of Whistle reduced our workload and errors, while improving upsells and guest satisfaction."
⚖️ The selection process:
During their research process, Bryan Deptula
evaluated Whistle's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Whistle was the best fit solution:
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Owner Bryan Deptula said, about their decision: "We asked guests what they wanted & Whistle was a resounding “yes!"
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The results:
Through automated messages and Whistle's AI chatbot, Canalside Inn improved communication throughout the guest journey resulting in higher guest satisfaction, more positive reviews, and additional upsell revenue.
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$1,583 in additional monthly upsell revenue
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20% upsell conversion rate
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100% reduction in service-errors
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