Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

MARKETING

Bali Mandira Beach Resort & Spa is considered a classic Balinese hotel with a modern twist. Truly a seaside paradise with spacious grounds, white sandy beaches and beautiful sea views, it’s a holiday destination in “heaven on Earth” that is known for its warm hospitality. A number of outstanding facilities are available for guests of all ages. From a lagoon-style seaside swimming pool, pool bar, beach club, kids club, exotic spa, to meeting rooms and conference facilities. The five-star resort also offers entertainment such as live music and DJs, cultural performances, and children’s activities for guests with families.

Why it matters: Tackling the high error rate in daily operations

Bali Mandira Beach Resort & Spa is far from a newbie in the hotel industry. Established in 1981, this 189-room resort has tried various hotel platforms and experienced a number of trials and errors. Wibawa explained that after a long search, the resort now places its trust in SiteMinder.

Top 3 Core Objectives: To look for hotel tech solutions that are easy to navigate.

Increase in ADR: Ability to quickly update rates and reduce errors.
Manage room prices: To set discounts on certain dates when the room rate is yielding.
Boost number of bookings: SiteMinder unlocks and optimises hotel distribution across multiple booking channels.

Innovators Mentioned

Bali Mandira Resort & Spa

SiteMinder

Wibawa Yoga

Cluster Ecommerce Manager

Bali Mandira Resort & Spa

"The channel manager on SiteMinder’s platform is the most complete channel manager. Around 70% of our guests come from Australia and we are currently connected to more than 20 booking channels."

Wibawa Yoga

Cluster Ecommerce Manager

👍 Cluster Ecommerce Manager Wibawa Yoga said that SiteMinder's Channel Manager able to connect to multiple booking channels:

"The channel manager on SiteMinder’s platform is the most complete channel manager. Around 70% of our guests come from Australia and we are currently connected to more than 20 booking channels."

⚖️ The selection process: During their research process, Wibawa Yoga evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Cluster Ecommerce Manager Wibawa Yoga said, about their decision: "We have been using SiteMinder since 2015. We find the channel manager especially useful."

📈 The results: Wibawa explained that of all the hotel tech solutions he has ever used, SiteMinder is the easiest one to navigate.

“Since using SiteMinder, Bali Mandira Beach Resort & Spa has also seen an increase in bookings of around 15-20%,” Wibawa continued.
Thanks to the ability to quickly update rates and reduce errors, the average daily rate at Bali Mandira has increased.
The margin of error is the smallest. Before using SiteMinder, we experienced a high margin of errors.