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MARKETING
Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%
Verified case study
Hotel Tech Report has reached out to hoteliers at Bali Mandira Resort & Spa to verify this case study.
Bali Mandira Beach Resort & Spa is considered a classic Balinese hotel with a modern twist. Truly a seaside paradise with spacious grounds, white sandy beaches and beautiful sea views, it’s a holiday destination in “heaven on Earth” that is known for its warm hospitality. A number of outstanding facilities are available for guests of all ages. From a lagoon-style seaside swimming pool, pool bar, beach club, kids club, exotic spa, to meeting rooms and conference facilities. The five-star resort also offers entertainment such as live music and DJs, cultural performances, and children’s activities for guests with families.
Why it matters:
Tackling the high error rate in daily operations
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Bali Mandira Beach Resort & Spa is far from a newbie in the hotel industry. Established in 1981, this 189-room resort has tried various hotel platforms and experienced a number of trials and errors. Wibawa explained that after a long search, the resort now places its trust in SiteMinder.
Top 3 Core Objectives:
To look for hotel tech solutions that are easy to navigate.
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Increase in ADR: Ability to quickly update rates and reduce errors.
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Manage room prices: To set discounts on certain dates when the room rate is yielding.
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Boost number of bookings: SiteMinder unlocks and optimises hotel distribution across multiple booking channels.
SiteMinder
World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
4.7
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Innovators Mentioned
Bali Mandira Resort & Spa
SiteMinder
WY
Wibawa Yoga
Hotel Tech Report reached out to Wibawa Yoga who verified this case study.
Cluster Ecommerce Manager
Bali Mandira Resort & Spa
"The channel manager on SiteMinder’s platform is the most complete channel manager. Around 70% of our guests come from Australia and we are currently connected to more than 20 booking channels."
Wibawa Yoga
Cluster Ecommerce Manager
👍 Cluster Ecommerce Manager
Wibawa Yoga
said that SiteMinder's Channel Manager able to connect to multiple booking channels:
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"The channel manager on SiteMinder’s platform is the most complete channel manager. Around 70% of our guests come from Australia and we are currently connected to more than 20 booking channels."
⚖️ The selection process:
During their research process, Wibawa Yoga
evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:
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Cluster Ecommerce Manager Wibawa Yoga said, about their decision: "We have been using SiteMinder since 2015. We find the channel manager especially useful."
📈
The results:
Wibawa explained that of all the hotel tech solutions he has ever used, SiteMinder is the easiest one to navigate.
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“Since using SiteMinder, Bali Mandira Beach Resort & Spa has also seen an increase in bookings of around 15-20%,” Wibawa continued.
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Thanks to the ability to quickly update rates and reduce errors, the average daily rate at Bali Mandira has increased.
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The margin of error is the smallest. Before using SiteMinder, we experienced a high margin of errors.
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