Case Study

How Digitalization and Automation Simplifies Everyday Work at Hotel Gabriela

Julian Wiederin

Casablanca · 2月 22, 2023

How digitalization and automation simplifies everyday work at the reception desk and relieves the staff - in an interview with Claudia Kirschner, junior manager of the 4-star Hotel Gabriela in Serfaus.

Why it matters: As the tasks at Hotel Gabriela have become more and more diverse in recent years, it is important to be able to rely on a hotel management program.

We can count on the CASABLANCA hotelsoftware and are very happy with it.

Top 3 Core Objectives: Digitalisation and hospitality in harmony

Flexibility: One of the goals was to make the hotel team as well as the guest more flexible and thus save time.
Well-being of the guests: The flagship business from Serfaus, which also boasts an in-house wellness area, its own children's play area and its own á la carte restaurant "Hiasl's Stubn", sets itself the goal of always focusing on the well-being of its guests.

"In the last two years, we have intensively worked with the hotelsoftware and analyzed all processes down to the smallest detail and, based on this, implemented the appropriate result. We really started at zero and worked our way through the program step-by-step and found the optimal solution for us."

Claudia Kirschner

Junior manager

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👍 Junior manager Claudia Kirschner said that They are very happy with CASABLANCA hotelsoftware:

"In the last two years, we have intensively worked with the hotelsoftware and analyzed all processes down to the smallest detail and, based on this, implemented the appropriate result. We really started at zero and worked our way through the program step-by-step and found the optimal solution for us."

⚖️ The selection process: During their research process, Claudia Kirschner evaluated Casablanca's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Casablanca was the best fit solution:

Junior manager Claudia Kirschner said, about their decision: "CASABLANCA saves a lot of time for the team"

📈 The results: Complete digitalisation and satisfied guests

Complete digitalisation from booking to check-out
Satisfied guests, because the digitalisation measures mean that there is more time and more can be done to meet guests' needs.