Club Balai Isabel doubles occupancy and drives more direct bookings with Cloudbeds

OPERATIONS

Nestled on the shores of Taal Lake, just a stone’s throw from the world’s smallest active volcano, Club Balai Isabel offers a perfect blend of nature and community. This unbeatable location, paired with 210 rooms and function spaces that can host up to 500 people, makes it a top destination for both family gatherings and business events.

Why it matters: Previously, the team struggled with an outdated PMS system that limited their ability to generate reports, manage accessibility, and create rate plans. They needed a centralized, user-friendly system to streamline operations, and save time in the process.

After switching to Cloudbeds, the team at Club Balai Isabel quickly noticed a significant improvement in the management of key processes such as reservations, guest communications, and housekeeping. They also saw a 25% increase in direct bookings and a 100% increase in occupancy.

Top 3 Core Objectives: Club Balai Isabel needed a centralized, user-friendly system to streamline operations, and save time in the process.

All-in-one: Club Balai Isabel wanted a solution that could be used by the whole team, from the front desk to housekeeping, and that eliminated the need for multiple software systems.
Easy to use: With a strong emphasis on cross-training and empowering staff to take on various roles and tasks, Club Balai Isabel wanted a solution that was easy to use and train on.
More bookings & occupancy: Club Balai wanted a solution that provided all the functionality to help drive more direct bookings and increase occupancy.

Innovators Mentioned

Cloudbeds

JMR

Jeanne May Rimas

Revenue Manager

Club Balai Isabel

"We got Cloudbeds because it’s very easy to use, it’s cost efficient, and it saves a lot of time and effort."

Jeanne May Rimas

Revenue Manager

👍 Revenue Manager Jeanne May Rimas said that On why Club Balai Isabel chose Cloudbeds:

"We got Cloudbeds because it’s very easy to use, it’s cost efficient, and it saves a lot of time and effort."

⚖️ The selection process: During their research process, Jeanne May Rimas evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Revenue Manager Jeanne May Rimas said, about their decision: "I would recommend Cloudbeds because it's the most reliable and efficient system. It's a user-friendly, all-in-one solution that easily lets you manage your rates and occupancy. It helps drive more revenue to the hotel."

📈 The results: Cloudbeds has helped Club Balai Isabel double occupancy and drive more direct bookings.