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OPERATIONS
Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays
Verified case study
Hotel Tech Report has reached out to hoteliers at La Palmilla Boutique Resort & Gardens to verify this case study.
Spanish-inspired luxury meets modern hospitality at La Palmilla Boutique Resort, nestled in the heart of Glen Rose, Texas. Opened in June 2023, the resort's unique units and bedrooms immerse guests in exquisite Spanish Colonial design, offering a uniquely personalized experience for every guest stay, event, wedding, or retreat.
Why it matters:
Wanting to offer a contactless guest experience, La Palmilla needed an easy-to-use solution that could facilitate this. And as a large portion of their profits come from events — weddings, retreats, and corporate events — group bookings functionality was especially crucial.
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La Palmilla’s experience with Cloudbeds has been instrumental in achieving its vision of modern contactless hospitality. From smooth group bookings to contactless guest experiences, Cloudbeds continues to impress La Palmilla's owners.
Top 3 Core Objectives:
La Palmilla's owners recognized the importance of sourcing the right hospitality platform to meet the unique needs of the property.
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Modern guest experience: La Palmilla wanted to offer its guests a contactless guest journey, from digital liability waivers post-booking and digital check-ins, to thoughtful contact post-stay
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Group booking functionality: As a large portion of La Palmilla's profits come from events — weddings, retreats, and corporate events — group bookings functionality was especially crucial.
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Ease of use: The team at La Palmilla wanted a solution that was intuitive and easy to train on, especially for their mostly-remote staff.
Innovators Mentioned
La Palmilla Boutique Resort & Gardens
Cloudbeds
KE
Kimmie Ellis
Hotel Tech Report reached out to Kimmie Ellis who verified this case study.
Owner and Co-Founder
La Palmilla Boutique Resort & Gardens
"Cloudbeds’ ease of use and its university helps us train our staff very well, even our remote staff on the other side of the world. They pick up on so much in such a short amount of time. We dedicate two weeks for them to get to know Cloudbeds and then we train them on top of that. That has saved us a lot of time."
Kimmie Ellis
Owner and Co-Founder
👍 Owner and Co-Founder
Kimmie Ellis
said that On Cloudbeds' ease of use:
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"Cloudbeds’ ease of use and its university helps us train our staff very well, even our remote staff on the other side of the world. They pick up on so much in such a short amount of time. We dedicate two weeks for them to get to know Cloudbeds and then we train them on top of that. That has saved us a lot of time."
⚖️ The selection process:
During their research process, Kimmie Ellis
evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:
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Owner and Co-Founder Kimmie Ellis said, about their decision: "Cloudbeds has done a fantastic job making the guest and staff experience seamless. Its comprehensive solution includes all the features we need to run our property with a smaller, simpler tech stack."
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The results:
From smooth group bookings to contactless guest experiences, Cloudbeds has is instrumental in empowering La Palmilla to deliver exceptional experiences every stay
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Automated check-ins and personalized guest communications
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Streamlined event and wedding management processes
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Simplified training with real-time operational updates
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