Case Study

How ISS Future-Proofed Its Housekeeping Services

Sarah

Flexkeeping · 12月 05, 2025

SS Norway — the country’s leading provider of outsourced hotel housekeeping services — adopted Flexkeeping to replace manual work, eliminate Excel-based scheduling, and give hotel partners transparent operational visibility. The result: faster workflows, clearer data, and stronger trust between ISS and its clients.

Why it matters: Outsourced housekeeping introduces operational complexity across multiple locations, teams, and stakeholders. When room assignments, staffing schedules, and reporting are handled manually, service consistency declines and management visibility is limited. For hotel partners, this can reduce confidence in outsourced operations and make performance difficult to verify.

Flexkeeping is the system ISS Norway uses to run daily housekeeping operations across hotels. It replaces printed lists and spreadsheets by assigning rooms digitally, updating room status in real time, and tracking time spent per room type in one platform. Managers can see task progress as it happens, adjust staffing based on workload, and generate performance data by shift, room type, and property, giving both ISS and its hotel partners a clear view of completed work.

Top 3 Core Objectives: ISS Norway was looking to eliminate inefficient manual processes, standardize operations digitally, and demonstrate the value of outsourced housekeeping through precise, transparent data and performance tracking.

Save Management Time: Reduce administrative burden on executive housekeepers, cutting down on manual scheduling, workload balancing, and paper-based tasks.
Improve Operational Efficiency: Replace outdated room-status updates and Excel-based workflows with real-time task management to increase speed and reduce unnecessary room checks.
Increase Transparency & Trust: Provide hotel clients with clear documentation of all housekeeping tasks — ensuring accountability, better communication, and stronger business relationships.

"By showing customers exactly what we've done, it builds more trustworthy relationships."

Hanna Gjerde

Business Development Manager

👍 Business Development Manager Hanna Gjerde said that Showing clients clear documentation of completed work builds trust and strengthens long-term relationships.:

"By showing customers exactly what we've done, it builds more trustworthy relationships."

⚖️ The selection process: During their research process, Hanna Gjerde evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

Business Development Manager Hanna Gjerde said, about their decision: "We didn’t have any connection to the booking system. We wanted to take away all those manual processes and get away from Excel sheets."

📈 The results: With Flexkeeping, ISS Norway transformed its housekeeping operations: trimming admin time dramatically, speeding up room servicing, and delivering full transparency to hotel partners — turning outsourced housekeeping into a scalable, dependable, data-driven service.

By digitizing housekeeping operations, ISS Norway reduced daily administrative work from around one hour to approximately 20 minutes per hotel. Executive housekeepers no longer prepare paper lists, calculate workloads manually, or manage schedules in spreadsheets, allowing more time to be spent on supervision and quality control.
Flexkeeping also increased operational visibility for both ISS and its hotel partners. Managers can now track room status in real time, monitor time spent by room type, and document completed work digitally. This has improved transparency toward clients and simplified reporting across properties.
The platform has replaced paper-based workflows for front-line staff by delivering room assignments directly to mobile phones. Communication between ISS teams and hotel partners has become clearer and more consistent, reducing the need for follow-ups and improving coordination across daily operations.