Case Study

How Hotel Jakarta Amsterdam Achieved a 283% ROI While Boosting Staff Productivity by 95% with Flexkeeping

Marieke Wisse

Flexkeeping · 10月 01, 2025

Hotel Jakarta Amsterdam, a sustainable 4-star hotel with 200 rooms, implemented Flexkeeping to streamline housekeeping, front office, and management operations. The result: faster processes, less stress, and empowered staff delivering exceptional guest experiences.

Why it matters: Digitizing and automating operations removed manual work, accelerated work allocation, and boosted productivity by 93%.

Hotel teams are often buried in repetitive tasks, paper lists, and constant phone calls, leaving less time for guests. By digitizing and automating core operations, Hotel Jakarta freed staff from manual work, improved service quality, and achieved measurable business impact.

Top 3 Core Objectives: Hotel Jakarta was looking to modernize its operations by automating workflows, improving staff collaboration, and using data to drive better decision-making.

Streamline Housekeeping Operations: Replace manual room allocation and paper-based processes with a digital system that saves time and reduces errors.
Enhance Staff Communication: Provide real-time updates and cross-department visibility to minimize phone calls and interruptions, keeping staff focused on guests.
Leverage Data for Decision-Making: Introduce analytics and reporting tools to optimize planning, training, and staffing levels for long-term efficiency.

"From the start, working with Flexkeeping was seamless. The onboarding specialists provided a tailor-made experience with extensive configuration options, simplifying the complex system for us. Unlike some other SaaS companies, the Flexkeeping team perfectly understood our product and goals, rapidly adapting to our operations."

Maurits Bots

ICT Specialist, WestCord Hotels

👍 ICT Specialist, WestCord Hotels Maurits Bots said that Flexkeeping’s tailored onboarding made implementation seamless, with the team quickly adapting the system to Hotel Jakarta’s specific needs and goals.:

"From the start, working with Flexkeeping was seamless. The onboarding specialists provided a tailor-made experience with extensive configuration options, simplifying the complex system for us. Unlike some other SaaS companies, the Flexkeeping team perfectly understood our product and goals, rapidly adapting to our operations."

⚖️ The selection process: During their research process, Maurits Bots evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

ICT Specialist, WestCord Hotels Maurits Bots said, about their decision: "We aimed to invest in our staff by eliminating repetitive tasks and optimizing their work through automation, ensuring our guests benefit from these improvements"

📈 The results: Since implementing Flexkeeping, Hotel Jakarta Amsterdam has streamlined housekeeping, front office, and management processes while saving significant time and resources. The hotel achieved a 283% ROI, boosted productivity by 95%, and empowered staff to focus on delivering outstanding guest experiences.

Flexkeeping delivered a 283% ROI by eliminating paper processes, reducing wasted time, and streamlining workflows across departments.
Housekeeping and front office efficiency. Room assignments now take 22 minutes instead of an hour, supervisors save 90% of their time on task management, and interdepartmental communication saves 42 hours per month.
By cutting phone calls by 90% and reducing paper usage by 84%, staff can now dedicate more attention to guests, while the hotel strengthens its commitment to sustainability.