How Lowen Hospitality Management Positioned Itself for Growth with HIA ERP

OPERATIONS

Lowen Hospitality Management, a growing Dallas-Fort Worth ownership and management company, achieves near real-time P&L after moving to HIA's hospitality-specific ERP & accounting platform.

Why it matters: By combining disciplined daily processes with the right financial management software, Lowen has cut its monthly close time by over 30% and scaled its property portfolio without adding accounting staff.

HIA pulls financial data directly from Lowen's property management systems, automating the daily report workflow.

Top 3 Core Objectives: Lowen had a strong portfolio of Marriott and Hilton brand properties in the Dallas-Fort Worth market and a clear vision for continued growth. However, Lowen's existing accounting setup relied on a proprietary system that had been built for a smaller, simpler operation. They needed automated workflows to replace the manual, paper-based processes to eliminate bottlenecks.

Automate PMS Data Entry: Lowen needed General Managers to log in not to enter data, but simply to review it, resolve any new unmapped PMS entries, and approve the clean daily report.
Digital AP Approvals: Lowen needed to replace paper-based approvals with dynamic approval rules – giving the corporate office structured oversight across the portfolio without manual coordination.
Payroll Integration: To confidently manage labor expense, Lowen needed a software that could automatically import payroll journal entries – keeping costs current in the P&L without additional effort from the accounting team.

Innovators Mentioned

Lowen Hospitality Management

Hotel Investor Apps

Rafael Luque

Regional Director of Operations

Lowen Hospitality Management

"Imagine you are living in a house that is lit up by candles. Everything was so old school, so antiquated. Now we have LED lighting, we have solar panels on the roof — totally the opposite… That is what HIA did for us. The way we have been able to adapt and embrace the technology, it has been like day and night for us."

Rafael Luque

Regional Director of Operations

👍 Regional Director of Operations Rafael Luque said that Lowen Hospitality Management replaced a fragmented, paper-driven accounting process with a daily-verified digital workflow that has cut monthly close time by over 30% and given leadership real-time P&L visibility across the entire portfolio.:

"Imagine you are living in a house that is lit up by candles. Everything was so old school, so antiquated. Now we have LED lighting, we have solar panels on the roof — totally the opposite… That is what HIA did for us. The way we have been able to adapt and embrace the technology, it has been like day and night for us."

⚖️ The selection process: During their research process, Rafael Luque evaluated Hotel Investor Apps's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Hotel Investor Apps was the best fit solution:

Regional Director of Operations Rafael Luque said, about their decision: "One of the things I like is from the reporting side of things, it's the ability to have daily verification of numbers and to make sure that your expenses are in there, your revenues are in there. One of the things I always talk to my general managers about is ‘P&L on demand.’ The P&Ls are on demand — run, click the buttons, and you’ll know exactly where you are."

📈 The results: With HIA’s automated daily report workflow in place, that retroactive scramble is gone. Because every day is verified and signed off in real time, month-end is largely a formality.

Reduced monthly close time by more than 30%, from 18 to 12 days, and actively working towards a close target of 5 - 7 days.
25% portfolio growth, from 8 to 10 properties without adding accounting staff. Poised to expand to 12 properties, without additional back-office hires.
P&L on-demand. Managers can click and run a P&L at any time and know exactly how GOP is looking.