Case Study

Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels

Carina Hieger

hotelkit · 9月 18, 2025

hotelkit is now part of the day-to-day operations in the Radisson hotels in the Baltics and ever since its implementation, it has enabled standardization, optimized collaboration and work processes within the hotels. Regional Director Claude Bulté talks to us about the many advantages that a digital collaboration platform offers hotel chains.

Why it matters: The Covid-19 pandemic has turned the hospitality industry upside down. Before the pandemic, emails and phone calls were the typical means of communication within the Radisson Hotel Group.

In terms of internal team cooperation, hotelkit has opened a new and digital chapter within the hotel group.

Top 3 Core Objectives: Radisson was looking for a centralized platform that contains all SOPs and could be accessed by all hotels, as well as to strengthen team spirit.

One platform for SOPs: Create one platform to communicate SOP’s from central office to each individual hotel.
Less emails: Before the pandemic, emails and phone calls were the typical means of communication.
Strengthen team spirit: Enable anyone to share ideas in order to strengthen the team spirit.

"I am very happy about our cooperation with hotelkit. What I particularly like about this digital collaboration platform is that it can be adjusted to the individual requirements of each hotel. The platform does not only optimize the internal hotel processes, but it also increases employee satisfaction as it ensures effective and transparent communication."

Claude Bulté

Regional Director, Radisson Hotel Group Baltics & Spain

👍 Regional Director, Radisson Hotel Group Baltics & Spain Claude Bulté said that the Baltics area office uses hotelkit to implement optimized work processes and ensure quality management across all Radisson hotels in his area.:

"I am very happy about our cooperation with hotelkit. What I particularly like about this digital collaboration platform is that it can be adjusted to the individual requirements of each hotel. The platform does not only optimize the internal hotel processes, but it also increases employee satisfaction as it ensures effective and transparent communication."

⚖️ The selection process: During their research process, Chema Basterrechea evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

President, Radisson Hotel Group EMEA Chema Basterrechea said, about their decision: "The reason why we at headquarters were determined to implement hotelkit in the Radisson Hotel Group was our wish to reduce the amount of paper that was used. We also wanted one platform that would connect the entire hotel chain. In finding hotelkit, we found the solution we were looking for and hotelkit also increased the motivation of our employees."

📈 The results: hotelkit allows to depict the day-to-day work processes with images and videos. This way, language barriers are overcome, and the work processes are understood by all employees and communication flows smoothly within and between hotels as well as the area office.

All hotels of the Baltics region can access the SOPs via one centralized platform.
hotelkit enables quality management from the area office down to individual hotel departments.
The employees of the Radisson Hotels in the Baltics share and discuss their ideas within hotelkit.