Case Study

Ruby Group x hotelkit: Structured Growth Across 21+ Hotels

Stefanie Nooij

hotelkit · 9月 22, 2026

How does a growing hotel group keep operations consistent across 20 hotels in 13 cities? Ruby Hotels uses hotelkit to connect HQ with hotel teams, standardize processes and keep daily operations running smoothly, with 54% of repairs resolved within two hours and 85% within the same day.

Why it matters: As hotel groups grow, maintaining consistent standards while giving individual properties the flexibility to operate efficiently becomes increasingly complex. Ruby Hotels shows how one central operations platform can connect HQ and hotel teams, standardize knowledge and workflows, streamline onboarding, and create transparency across daily operations.

otelkit is a hotel operations platform that centralizes communication, tasks, maintenance and operational knowledge. Ruby Hotels uses it for shift handovers, repair management, SOPs and standards, checklists, and standardized onboarding and offboarding across its properties.

Top 3 Core Objectives: Create consistent operations across a growing multi-property hotel group by connecting HQ and hotel teams, standardizing processes and making information centrally accessible.

Standardize Operations: Establish consistent workflows and standards across properties while allowing hotel teams to manage their daily operations locally.
Centralize Communication: Connect HQ and hotel teams through one platform for shift handovers, company updates, policies and operational communication.
Improve Efficiency: Streamline recurring processes such as repair management, checklists, and department-specific onboarding and offboarding.

"“With hotelkit, we share our knowledge, define clear standards, and make them accessible to everyone — while maintaining the autonomy of each hotel.”"

Nadja Andrei

Associate Director People & Culture Development

👍 Associate Director People & Culture Development Nadja Andrei said that We make standards and knowledge accessible to each hotel.:

"“With hotelkit, we share our knowledge, define clear standards, and make them accessible to everyone — while maintaining the autonomy of each hotel.”"

⚖️ The selection process: During their research process, Nadja Andrei evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

Associate Director People & Culture Development Nadja Andrei said, about their decision: "No other quote"

📈 The results: Ruby Hotels has created a more standardized and transparent way of working across its properties, connecting HQ and hotel teams while improving the speed and traceability of daily operations.

85% of repairs are completed within one day, with 54% resolved within just two hours.
Centralized standards, policies and operational knowledge give hotel teams consistent access to the information they need across properties.
Department-specific task templates standardize onboarding and offboarding, while structured handovers and checklists support consistent daily operations.