Case Study

Thai Garden Resort and HotelTime Solutions: Professional management, functioning accounting, comprehensive solution and extensive options of integration with third-party systems

Pavlina Vazanova

HOTELTIME · 9月 22, 2023

Thanks to HotelTime Solutions, Thai Garden Resort is now using a user-friendly cloud system that supports the implementation of third-party systems and is compatible with the accounting software resort’s staff is using.

Why it matters: HotelTime Solutions systems (PMS and ePOS) successfully help with the management of a large Thai Garden Resort (220 rooms).

HotelTime is a powerful cloud-based tool which helps hoteliers to run their properties effectively, constantly improve their services, and take premium care of their guest

Top 3 Core Objectives: Thai Garden Resort needed a quick change to another PMS but it had to meet all their requirements, for example, have a connection to the POS system or be compatible with the used accounting software.

Cloud-based system: In Thai Garden Resort a cloud-based software suiting large properties was needed.
Integration with third-party systems: The team needed the PMS to be integrated with the accounting and POS system with the possibility to add more third-party systems to the resort's tech-stack.
User-friendly solution: It was important for the resort's staff to work with an intuitive software.

"We recently changed our PMS and POS systems to Hoteltime, one of the partners of Carmen software which we are using as well, and the transition was seamless. Carmen and Hoteltime integrate perfectly without any problem. I would highly recommend Carmen Cloud accounting software. Furthermore, if you are looking to integrate accounting with PMS and POS systems, you can not go wrong with Carmen Cloud & Hoteltime!"

Anselma Niehaus

Managing Director

👍 Managing Director Anselma Niehaus said that the change to HotelTime helped with the accounting:

"We recently changed our PMS and POS systems to Hoteltime, one of the partners of Carmen software which we are using as well, and the transition was seamless. Carmen and Hoteltime integrate perfectly without any problem. I would highly recommend Carmen Cloud accounting software. Furthermore, if you are looking to integrate accounting with PMS and POS systems, you can not go wrong with Carmen Cloud & Hoteltime!"

⚖️ The selection process: During their research process, Anselma Niehaus evaluated HOTELTIME's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that HOTELTIME was the best fit solution:

Managing Director Anselma Niehaus said, about their decision: "We were looking for software that would be compatible with our accounting system and at the same time help us move our services forward."

📈 The results: With HotelTime Solutions Thai Garden Resort got a software that is reliable, easy-to-use and provides opportunities to implement third-party software.

The Thai Garden Resort team needed a quick change of systems they were using. HotelTime PMS and POS systems were ideal for this large property which offers accommodation in 220 rooms and also restaurant services. HotelTime Solutions systems are cloud-based so resort's staff may work with the system from anywhere using any smart device.
HotelTime Solutions developed its own POS system (Vento) which guarantees a perfect integration between that and HotelTime Solutions’ PMS. In addition, HotelTime PMS is integrated with the Carmen accounting system used in the resort. It was important for the team to maintain perfectly functioning accounting, which was achieved thanks to this integration. However, the integrations between HotelTime PMS and Carmen software and Vento POS are not the only ones the resort is benefiting from. Thai Garden Resort also decided to implement D-Edge and Samsotech. These systems speed up internal processes in the hotel, thus helping the staff create the most pleasant experience for guests possible. For example, thanks to Samsotech system receptionists are now able to automatically add data from IDs, passports (or other documents) into the PMS, there’s no need to fill it in manually.
The team of Thai Garden Resort wanted to work with intuitive, user-friendly software and we met also this condition. The Thai Garden Resort team sees our solution as easy to use, and processes in the resort are running smoothly (the resort basically does not contact customer support).