Case Study

Castaway Boutique Resort wipes out manual work and boosts occupancy with Little Hotelier

Zidane Doshi

Little Hotelier · 10月 21, 2024

Located only 150 metres from Mushroom Bay Beach in Lembongan, Castaway Boutique Resort is an accommodation that offers invaluable comfort and privacy. Operating since 2014, the resort provides a number of complementary facilities such as television, air conditioning, outdoor swimming pool and free Wi-Fi access throughout. Guests staying in one of the five luxury villas will enjoy their choice between the tranquillity of relaxing at the property or the fun of activities such as cycling, fishing, and hiking. In short, Castaway Resort is the perfect place for those who want to get “off the grid”, the ultimate go-to for those looking for a home away from home.

Why it matters: In the early days of the business, the Castaway Resort team often encountered problems when managing bookings.

Before using Little Hotelier, our bookings were a mess because of slow, manual, data entry. Double bookings often occurred, Dewa Arsana, Property Manager of Castaway Resort, explained.

Top 3 Core Objectives: Castaway Boutique Resort aims to minimise reliance on manual methods of management.

Realiable and user-friendly platform: To keep the business running smoothly day-to-day with Little Hotelier’s front desk system.
Eliminate double bookings: "Increase in occupancy. Dewa also mentioned that “Using manual input, there will surely be [double bookings]."
Reduce manual work: Using software to overcome obstacles efficiently.

"I have also been offered many other platforms like this, but we’ll stick with Little Hotelier, he stressed. It’s simple and we already know the system so we don’t see the need to switch."

Dewa Arsana

Property Manager

👍 Property Manager Dewa Arsana said that Castaway Resort achieved higher occupancy:

"I have also been offered many other platforms like this, but we’ll stick with Little Hotelier, he stressed. It’s simple and we already know the system so we don’t see the need to switch."

⚖️ The selection process: During their research process, Dewa Arsana evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Property Manager Dewa Arsana said, about their decision: "Little Hotelier’s features are great and, frankly, we didn’t run into any obstacles at all."

📈 The results: Since switching to Little Hotelier, Castaway Resort is no longer burdened by its former issues.

Little Hotelier’s channel manager allowed Castaway Resort to boost its occupancy.
Little Hotelier is extremely helpful in minimising double bookings,” Dewa said.
Dewa said that he and his staff have never experienced difficulties operating Little Hotelier’s features.