Case Study

L’Sirene Boutique Resort is riding the waves of success with Little Hotelier

Zidane Doshi

Little Hotelier · 10月 24, 2024

A beautiful beach resort in Baler, Philippines, L’Sirene Boutique Resort is the perfect stay for guests seeking a magical escape. With 15 rooms and six years in operation, the resort has been consistently delivering the perfect blend of bliss and enchantment to the family and friend groups who come to visit. We recently spoke to the COO about the property and finding operational success with Little Hotelier’s software.

Why it matters: The challenge comes with finding more of the right guests.

The team needed to boost online bookings and find a channel manager that could reliably connect to prominent OTAs.

Top 3 Core Objectives: Tech solution that eliminates double bookings, increases occupancy, and simplifies our daily tasks.

Increase direct bookings: Restrict third-party platforms from making reservations by blocking off rooms.
User-friendly mobile app: Ensure smoother and efficient daily operations.
Reduce manual work: Eliminate writing down registration forms and guest's statement of account manually.

"It’s not by small margins that performance has improved either – the resort has reported a 75% increase in overall bookings since adopting Little Hotelier!"

Theresa Rae Pinto

COO

👍 COO Theresa Rae Pinto said that Improved in number of bookings:

"It’s not by small margins that performance has improved either – the resort has reported a 75% increase in overall bookings since adopting Little Hotelier!"

⚖️ The selection process: During their research process, Theresa Rae Pinto evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

COO Theresa Rae Pinto said, about their decision: "We love the mobile app, she said. The notification feature keeps the staff informed about bookings from different channels, as well as guest check-ins and check-outs, enhancing operational awareness no matter where we are."

📈 The results: With Little Hotelier, results are seen felt across all parts of the business. This was the case for L’Sirene Boutique Resort as double bookings dropped, occupancy and revenue grew, and daily tasks became much easier.

By utilising the booking engine, we secure 100% of the sales when we need to block off rooms and restrict third-party platforms from making reservations.
Improved overall in number of bookings since adopting Little Hotelier.
With a user-friendly interface and a mobile app, daily operations are also much smoother and more efficient.