Case Study

Paradise Garage Komodo says goodbye to manual work thanks to Little Hotelier

Ereena Rosli

Little Hotelier · 12月 14, 2022

Paradise Garage Komodo is located in Labuan Bajo, East Nusa Tenggara, near Komodo National Park. More than a year into operation, the private luxury villa with seven bedrooms displays the exquisite coast of Labuan Bajo, a private swimming pool, wifi, shuttle car, in-house bar, and more. In most cases, the guests come from corporate groups, independent groups, and families.

Why it matters: It’s one thing to own a beautiful villa, with easy access, breathtaking views, and that is surrounded by tons of adventures. But the challenge is being able to maximise online bookings. Not an easy challenge to solve when it’s all manually managed. Clunky ways of working, wasted time, and overbookings are all problems that can occur.

However, those struggles are no longer experienced by Paradise Garage Komodo.

Top 3 Core Objectives: Paradise Garage needed a system that was packed with features to help them manage check-ins, allocate rooms, automate guest communications, process payments, organise their housekeeping, and more, all in one centralised calendar. Little Hotelier was the perfect match for them.

No more manual work: Ability to reduce countless hours of work managing reservations in different places while assisting guests.

"At the start of its operation, Paradise Garage Komodo had problems in updating room rates and availability on online travel agents."

Manik Martina

Manager

👍 Manager Manik Martina said that “Everything needed to be done manually, and updating those things one by one on each channel consumes a lot of time and was difficult for us,” admits Manik Martina, Manager of Paradise Garage Komodo.:

"At the start of its operation, Paradise Garage Komodo had problems in updating room rates and availability on online travel agents."

⚖️ The selection process: During their research process, Manik Martina evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Manager Manik Martina said, about their decision: "“Up to today, we have never experienced overbooking after using Little Hotelier. The system works promptly to update available rooms on online travel agents,” says Manik Martina."

📈 The results: Ever since using Little Hotelier as a channel manager & to handle reservations, Paradise Garage Komodo has been able to automate the updating of room rates and availability on online travel agents in real-time so no more manual work. Mistakes due to human error can also now be avoided.