Little Hotelier’s New Mobile App is a Welcome Upgrade for Samui Bayside Luxury Villas

OPERATIONS

Jeff Kraus, Operations Manager, has a lot on his plate overseeing Samui Bayside Luxury Villas and Samui Sunsets Luxury Villas in Koh Samui, Thailand. Travellers staying at these properties are offered flexible room types along with stunning ocean and sunset views. With prime locations that are just minutes from amazing beaches, guests can also enjoy infinity pools and fully equipped kitchens.

Why it matters: Given life at a busy small property never stops, Jeff and the team needed to find ways to maintain all their daily responsibilities while simultaneously managing the all-important task of property admin.

For small properties with tight budgets, the bottom line really matters. Any increase in revenue and profit can make a huge difference to long-term success.

Top 3 Core Objectives: Being able to manage a property ‘on the go’ has become a crucial part of running a successful accommodation business, with mobile apps paving the way for owners and operators to gain more freedom and control. With Little Hotelier’s newly upgraded app, this is exactly what Jeff has found.

More control: Little Hotelier’s mobile app enable hoteliers to manage their property from the palm of their hands, and has given the team at Samui Bayside Luxury Villas the key ingredient they were missing.

Innovators Mentioned

Samui Bayside

Little Hotelier

JKK

Jeff Kraus Kraus

Operational Manager

Samui Bayside

"Having more control is a major win for small properties. Being unshackled from the front desk is a great feeling for every small property operator, but it isn’t always easy to achieve."

Jeff Kraus Kraus

Operational Manager

👍 Operational Manager Jeff Kraus Kraus said that “The new app is much easier to navigate,” he said. “We can see the calendar and look for openings to fill when we get inquiries. It’s easy to make reservations and block rooms – everything is a massive improvement.”:

"Having more control is a major win for small properties. Being unshackled from the front desk is a great feeling for every small property operator, but it isn’t always easy to achieve."

⚖️ The selection process: During their research process, Jeff Kraus Kraus evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Operational Manager Jeff Kraus Kraus said, about their decision: "“I couldn’t think of a better design, overall the UX is very good and all the features are easy to use.”"

📈 The results: “Flexibility”, said Jeff. “We can put guests in beds anytime and anywhere. Previously we had to tell our agents they had to wait until we could sit down in front of the computer to check the calendar. This caused delays and the loss of potential income.”