Case Study

Little Hotelier solves operational challenges and increases occupancy at Sea Breeze Candidasa

Zidane Doshi

Little Hotelier · 10月 16, 2024

Sea Breeze Candidasa, located in Bali, is a picturesque property which offers beautiful views overlooking the Lombok Strait. Equipped with two swimming pools and a number of luxury bungalows, this hotel provides the perfect level of comfort and atmosphere for visitors. Founded in 2012, Sea Breeze has 21 rooms which adopt a cottage-style design concept. Besides the beautiful swimming pools, there are other complementary facilities such as a restaurant, beach front, and even a yoga deck. Visitors can also partake in cooking and painting classes, or relax with a meditation session to create the ultimate relaxing holiday experience.

Why it matters: Challenged by guest and reservation management

Ida Bagus Widana, Director of Operations at Seabreeze Hotel Candidasa, admitted that his hotel was overwhelmed by managing the flow of guests.

Top 3 Core Objectives: Overcome the operational obstacles they were facing, the team at Sea Breeze Candidasa invested in Little Hotelier during 2022.

Automate inventory: Take more direct bookings online. Widane stated, “It can get really complicated with seven different types of rooms,” Furthermore, he explained operations were disrupted due to manual performance.
Automate reservation management: To have greater control over day-to-day operations.
Increase operation efficiency: Little Hotelier’s solutions assist in working at a faster and more efficient pace.

"Thanks to Little Hotelier’s support, Sea Breeze Candidasa’s occupancy rate has also increased."

Ida Bagus Widana

Director of Operations

👍 Director of Operations Ida Bagus Widana said that Improved its occupancy rate:

"Thanks to Little Hotelier’s support, Sea Breeze Candidasa’s occupancy rate has also increased."

⚖️ The selection process: During their research process, Ida Bagus Widana evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Director of Operations Ida Bagus Widana said, about their decision: "Little Hotelier’s solutions help us work faster and more efficiently."

📈 The results: The property was able to automate inventory and reservation management, resulting in an increase in direct bookings online and greater control over day-to-day operations.

“Little Hotelier really helped us in terms of handling booking and managing reservations,” Widana said.
Little Hotelier has also been very helpful in increasing occupancy.
Little Hotelier’s solutions helped Sea Breeze Candidasa streamlined operations. They no longer need to manually open and close the inventory each time which help them save preciois time that can be spent elsewhere.