Case Study

Tree House Lodge maximises bookings and efficiency with Little Hotelier

Ereena Rosli

Little Hotelier · 12月 13, 2022

Tree House Lodge is the prime choice for those who are looking for “a cosy home away from home” in Nusa Dua, Bali. Up and running since 2017, this luxurious and comfortable inn offers 10 types of bedrooms equipped with free Wi-Fi, laundry service, easy access to nearby beaches, among other facilities.

Why it matters: Tree House Lodge is regularly the go-to destination for local and foreign tourists, whether they come with families, couples, or even backpackers.

Based in a strategic location on the 'Island of the Gods' is certainly a plus point for the Tree House Lodge. However, any hotel can easily lack optimal service simply because of the challenges posed by manual work. According to the Tree House Lodge Owner, Doddy Suharja, this exact issue was one of the hotel’s main concerns. Doddy explained about the hardship of facing the challenges of updating prices and inventory management at online travel agents (OTA).

Top 3 Core Objectives: Tree House Lodge was looking for the perfect technology solution to help them with their mission to make guests feel right at home, minimise human error, reduce manual inventory and price updates, provide data reports to help with daily operations and provide the insight needed to escalate outstanding service.

Managing reservations easily: Tree House Lodge Hotel needed a simple system to manage reservations and easily accommodate room arrangements.

"Little Hotelier is the first and perfect solution for Tree Lodge Hotel, No need to look for anything else"

Doddy Suharja

Owner

👍 Owner Doddy Suharja said that “Clearly there has been an increase in bookings of around 10-50% since we started using Little Hotelier" said Doddy.:

"Little Hotelier is the first and perfect solution for Tree Lodge Hotel, No need to look for anything else"

⚖️ The selection process: During their research process, Doddy Suharja evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner Doddy Suharja said, about their decision: "“With the help of Little Hotelier, we’ve eliminated the trouble of managing reservations manually, the check-in and check-out processes are hassle free, and payments are also automatically recorded,” Doddy said."

📈 The results: An online quest to find a quick fix leads Doddy to Little Hotelier. Since utilising Little Hotelier’s assistance, the Tree Lodge Hotel no longer has to deal with the hassle of managing reservations or updating room availability on OTAs. With the channel manager feature, Little Hotelier helps Tree Lodge Hotel avoid overbooking with an accurate, effective, and less time-consuming system.

Sales from third parties have skyrocketed by up to 50% on a yearly basis.
Thanks to Little Hotelier, Tree House Lodge Hotel resolved all issues in relation to room arrangements.
Tree House Lodge has also seen an uplift of 20% in Average Daily Rate (ADR) and a 40% increase in total room revenue.