Case Study

Simplifying Operations, Wawowow Tomohon Finds Its Rhythm with Little Hotelier

Zidane Doshi

Little Hotelier · 5月 15, 2025

Located in Tomohon, North Sulawesi, Wawowow is more than just a place to stay, it’s a space for soul healing. Nestled amid lush vegetable gardens and surrounded by majestic mountain views, including Mount Tampusu, Wawowow offers a calming and grounding atmosphere. The surrounding area offers a variety of tourist attractions, from the color-shifting waters of Lake Linow to natural waterfalls, hot springs, and serene rice fields. With the cool air typical of the highlands and untouched natural beauty, Tomohon is the perfect retreat from the hustle and bustle of the city. However, what makes Wawowow truly special is not just its location. This property was born out of a personal story, a tribute and memorial to the owner’s beloved child who passed away. Originally built as a private sanctuary for self-healing, Wawowow is now open to the public as a place to share peace and soulful restoration.

Why it matters: Before adopting a property management system, all of Wawowow’s operations were handled manually. Reservations were recorded using basic note-taking and communication via social media. This made it difficult to manage room availability and increased the risk of errors.

Everything changed when Wawowow was recommended to use Little Hotelier by another nearby property owner. They immediately adopted the system, and it became a turning point in their daily operations.

Top 3 Core Objectives: Wawowow aims to have a more organise operation with a simple solution.

Reduce manual work: Manage rooms easily with real-time availability calendar.
Tapping into new markets: Connect with OTAs like Booking.com, Agoda, and Tiket.com to attract and receive international guests.
Mobile connectivity among staff: Ensure smooth and efficient coordination of operations.

"We used to never get bookings from abroad or foreign tourists, but now they just come through OTAs."

Alvin Oktavianus

Owner

👍 Owner Alvin Oktavianus said that today, Wawowow is connected to OTAs such as Booking.com, Agoda, and Tiket.com:

"We used to never get bookings from abroad or foreign tourists, but now they just come through OTAs."

⚖️ The selection process: During their research process, Alvin Oktavianus evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner Alvin Oktavianus said, about their decision: "I’m really helped by it because we used to have to manually note everything and go through long cross-checking processes, but now we don’t have to anymore."

📈 The results: Since using Little Hotelier, Wawowow has not only run operations in a more structured way but has also seen growth in booking volume and market reach.

With mobile app access also available to staff, internal coordination has become faster and more efficient.
They don’t have to manually note everything and go through long cross-checking processes anymore.
They’ve even started receiving international guests, a major leap compared to their earlier days.